Customer Success Representative

Our client is a well-established organisation within the subscription and information management sector. They are seeking a Client Services Officer to support an existing portfolio of clients and deliver a high standard of end-to-end service.
This role suits someone who enjoys client interaction, problem-solving and working closely with internal teams to ensure smooth service delivery.
Key Responsibilities

• Manage and support a portfolio of existing clients
• Respond to client enquiries and provide day-to-day service support
• Assist with onboarding and implementation of new client accounts
• Prepare accurate quotes and process subscription orders
• Manage claims and liaise with publishers and suppliers
• Maintain accurate client and product records in internal systems
• Ensure service level agreements are met
• Work with finance on billing, payments and collections

About You

• Experience in a client service, customer support or account coordination role
• High attention to detail
• Strong communication skills and attention to detail
• Organised, proactive and able to manage competing priorities
• Confident using CRM or internal systems
• Team-focused with a customer-first mindset
• B2B, subscriptions or professional services experience advantageous

What’s on Offer

• Stable full-time on going role at least until April with a supportive team
• Training and development provided
• Client-facing role with variety and responsibility
• Convenient Camberwell location

Apply
Submit your resume via SEEK.
For a confidential discussion, contact KLC Recruitment.