Duty Manager

ABOUT YOU!
You’re an experienced hospitality leader who enjoys a busy service and knows how to keep a team organised, motivated and focused on the guest experience.
You’re confident leading bar and bistro operations, supporting the team through peak periods and taking responsibility for closing the hotel. You communicate clearly, make sound decisions and lead by example.

You bring:

• Previous leadership experience essential, ideally within a hotel, bar or bistro
• Strong hands-on bar and food service skills
• Confidence coordinating service, allocating duties and keeping standards consistent
• The ability to train, motivate and support team members
• A calm, practical approach to guest concerns and operational challenges
• Attention to detail in presentation, cleanliness, cash handling and security
• Gaming experience and a minimum of RSG 1 training highly preferred

THE NON-NEGOTIABLES

• Current Responsible Service of Alcohol and RP Badge
• Availability to work nights and weekends, including late finishes and gaming room closes
• Availability across a roster that includes public holidays
• Willingness to obtain or maintain the training and approvals required for your duties
• A hands-on approach, working alongside the team throughout service
• A commitment to responsible service, workplace safety and professional standards
• Full Australian working rights and lives locally to Mount Gambier 

WHY YOU’LL LOVE IT

• Initially casual, with the option to move into permanent employment if desired
• Take ownership of your shifts and help shape a positive team and guest experience
• Build your leadership skills across bar, bistro and gaming operations
• Access development and career opportunities across Matthews Hospitality
• Join a South Australian family-owned business that values its people

ABOUT THE JOB
As Duty Manager, you’ll lead the bar and bistro team during service and support the smooth operation of the hotel. The role includes night and weekend shifts, late finishes and responsibility for gaming room closes, once appropriately trained and authorised.
Working closely with hotel management, your responsibilities will include:

• Leading bar and bistro service, keeping the team organised and responsive to guest needs
• Working hands-on behind the bar and on the floor
• Briefing the team, allocating duties and coordinating breaks around service demands
• Setting clear expectations and coaching team members to maintain service standards
• Handling guest enquiries, feedback and concerns professionally
• Overseeing gaming room closes in line with required procedures and authorisations
• Completing cash reconciliation, securing funds and following hotel closing and security procedures
• Monitoring stock, minimising waste and maintaining service readiness
• Upholding cleanliness, presentation, responsible service and workplace safety standards
• Recording incidents, reporting maintenance issues and providing clear management handovers

APPLY NOW
Ready to join The G? Submit your resume and a short cover letter outlining your leadership experience, relevant qualifications and availability for nights and weekends.

ABOUT MATTHEWS HOSPITALITY
Mount Gambier Hotel is part of Matthews Hospitality, a South Australian family-owned hotel group with a long history of bringing people together through great hospitality.
We value professional standards, honesty and integrity, respect and compassion, empowering others and showing up for success.
Our philosophy is simple: Making others feel good, feels great!

Speak soon!

Mount Gambier Hotel

SA 5290