Technical Support Representative

At IDEXX, we're passionate about innovation that improves lives—both animal and human. Our diagnostic solutions empower veterinary professionals to deliver better care, and we're always interested in connecting with technically minded problem-solvers who are passionate about technology, diagnostics, and customer support. Ideally you will be based in Perth, but we will consider other locations such as Brisbane and Sydney.

If you have experience in the veterinary industry, complex equipment, diagnostics, or technical troubleshooting, we'd love to hear from you and learn more about your background.

Why this role matters

As a Technical Support Specialist, you play a critical role in helping veterinary professionals maximise the performance and reliability of our diagnostic solutions. By providing expert technical support and guidance, you help ensure clinics can deliver timely, accurate results that contribute to better patient outcomes and improved animal health.

In this role:

• You provide remote technical support for IDEXX VetLab analysers and diagnostic devices.
• You troubleshoot hardware and software issues, calibration, and performance concerns.
• You respond to customer queries with clarity, empathy, and professionalism.
• You collaborate with internal teams to deliver timely and effective solutions.
• You participate in a rotating roster, including occasional Saturdays and after-hours support.

What you need to succeed:

• You have a background in technical support, biomedical equipment, diagnostic instrumentation, or a related field.
• You possess strong troubleshooting and analytical skills.
• You can quickly learn and clearly explain technical concepts.
• You have excellent problem-solving and prioritisation skills.
• You bring a customer-focused mindset and strong communication skills.
• Familiarity with veterinary or medical equipment is highly regarded, but not essential—we'll train you.

What you can expect from us:

• A supportive culture where growth, collaboration, and innovation are encouraged.
• True flexibility with on-site or hybrid working arrangements.
• Bring your pet to work days.
• Competitive annual bonus scheme and compensation reviews.
• Comprehensive onboarding and ongoing development, including product, technical, and customer engagement training.
• Career development opportunities within a global organisation known for promoting from within.
• A values-driven, inclusive culture where curiosity, collaboration, and continuous improvement are recognised and rewarded.
• Reward and Recognition programs that celebrate your achievements and enable you to recognise others.
• Paid parental leave to support you and your family.
• Wellbeing-focused benefits, including wellness programs, fitness reimbursements, and paid volunteer days.
• Up to $500 per year towards diagnostic testing for your pets.
• Tenure recognition, including additional leave and bonus payments as you reach key career milestones.

Why IDEXX

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a collaborative global workforce. Our culture embraces challenges and encourages learning and discovery. At IDEXX, you’ll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. If meaningful work and a sense of purpose are at the top of your list, you’ll find it here. Let’s pursue what matters together.

If you're interested in being considered for future Technical Support Specialist opportunities, we'd love to hear from you. Please submit your Expression of Interest or contact the ANZ Talent Acquisition Team via anz-careers@idexx.com to learn more about careers at IDEXX.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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