Field Service Engineer, WA

Are you passionate about technology, problem-solving, and delivering exceptional service that makes a real impact in the Healthcare sector?

We’re looking for a Field Service Engineer to join a highly dedicated team and help ensure the reliability and performance of their cutting-edge clinical diagnostic equipment across Western Australia and other states.

About the organisation and the position

A leading manufacturer and distributor of IVD instruments and Research equipment is seeking an experienced Field Service Engineer to join their fast-growing team in Perth. As a key member of the Customer Care department, you’ll be the go-to technical expert supporting customers in laboratories and hospitals.

Your day-to-day will involve installing, maintaining, troubleshooting, repairing and optimising biomedical instruments, while also ensuring that clients receive top-tier support that meets both industry and company standards.

This role is perfect for someone with a strong background in mechatronics, biomedical, or electrical engineering (or related disciplines), who’s comfortable working independently in the field and collaborating cross-functionally with internal teams.

Responsibilities

• Provide technical service, repairs, and support to customers for diagnostic and research instruments (Haematology, Flow Cytometry, Coagulation, Urinalysis, Histology, etc.)
• Troubleshoot hardware and software issues, escalating when needed to minimise downtime
• Conduct pre-installation surveys, installations, and preventive maintenance
• Collaborate with Sales, Marketing, and Technical Support to enhance customer satisfaction
• Support project roll-outs
• Attend conferences and training sessions
• Manage company assets and resources responsibly
• Be part of a rotating on-call roster - as required, depending on operational needs and customer support requirements
• Travel to customers' sites across WA, including regional locations (interstate travel is expected from time to time, mainly for training, team collaboration, and business requirements)

Skills and experience

• Tertiary qualification in Mechatronics, Biomedical, Electrical or Electronics Engineering (or related technical disciplines)
• Experience supporting diagnostic, laboratory, medical device, or similar technical instrumentation environments
• Experience supporting laboratory automation and related IVD technologies - Haematology systems is preferred, while Histology/Digital Pathology experience will be highly regarded
• Strong troubleshooting and analytical problem-solving skills
• Excellent communication skills, with the ability to explain complex technical concepts to a broad range of users
• Experience working with Laboratory Information Systems (LIS), middleware solutions and Linux operating systems is advantageous
• Highly organised, self-motivated and able to manage competing priorities independently
• Customer-focused with a proactive, collaborative approach
• Current driver's licence and willingness to travel throughout Western Australia, including regional areas, as well as interstate when required.

What’s on offer

• $95-110K Base + Super + Car Allowance + Bonus (commensurate with experience and skills)
• A collaborative and supportive team environment
• Ongoing training and professional development
• A company that values quality, innovation, and continuous improvement.
• Plenty of room to grow and take your career to the next level

We are committed to building an inclusive workplace where everyone feels valued, respected and empowered to succeed. We welcome applications from people of all backgrounds, experiences and identities, including Aboriginal and Torres Strait Islander peoples, people with disability, members of the LGBTQIA+ community and people from culturally and linguistically diverse backgrounds. We are an equal opportunity employer and encourage applications from all qualified candidates.

For more details, please feel free to contact Chris – chris.danchald@tardis-group.com