Field Service Engineer
Stryker
via stryker.wd1.myworkdayjobs.com
- Location
- Melbourne, VIC
- Type
- Full-time
About the role
Help Us Make Healthcare Better
Every day, hospitals rely on critical technology to deliver life-changing patient care. As a Field Service Engineer at Stryker, you'll play a hands-on, customer-facing role in keeping advanced healthcare equipment operating safely, reliably, and ready when it's needed most.
We’re looking for someone who works hard, takes ownership, enjoys dealing with customers and thrives in a fast-moving environment.
What You'll Be Working On
You'll support a diverse portfolio of innovative healthcare technologies, including but not limited to:
- Mako™ a system used for robotic-assisted orthopaedic surgery
- Operating Tables used in theatres for surgery
- Neptune™ Waste Management Systems used to manage surgical fluid waste
- Theatre solutions that connect imaging, video, and communication systems within the operating theatre
Key Responsibilities
- Perform preventative maintenance and reactive repairs on Stryker medical equipment.
- Diagnose and troubleshoot complex technical issues both onsite and remotely.
- Deliver exceptional customer service and build strong relationships with clinicians, biomedical teams, and hospital stakeholders.
- Support customers across hospitals and surgical facilities.
- Ensure service activities meet quality, regulatory, and compliance requirements ISO 13485.
- Manage inventory, spare parts, and service documentation accurately.
- Meet service KPIs relating to responsiveness, quality, safety, and customer satisfaction.
- Collaborate with Sales, Technical Support, Customer Service, and Operations teams to achieve outstanding customer outcomes.
Experience in medical devices is great, but not essential. We welcome technical backgrounds including industrial maintenance, defence, manufacturing, HVAC, construction and mechanical trades.
What We’re Looking For
- Strong mechanical aptitude and hands-on troubleshooting skills.
- Someone who genuinely enjoys working with customers.
- A hardworking, proactive approach with strong personal ownership.
- Agility and the ability to manage changing priorities.
- A team-first mindset. You communicate, collaborate and jump in to help.
- Confidence using hand and power tools.
- Current driver’s licence and flexibility to travel within your state.
Why Join Stryker?
At Stryker, you'll be part of a global leader in medical technology, working with innovative products that genuinely improve patients' lives.
- Ongoing professional development and career growth opportunities
- Exposure to world-leading healthcare technology
- A collaborative and high-performing team culture
- Health, wellbeing, insurance and financial benefits
- Paid parental leave
- Volunteer leave days
Join a global medical technology leader with world-class products, career development, great benefits and a collaborative, high-performing team.
If you’re interested in applying to the role, can you please write a few lines at the top of your CV answering, “Why do you want to become a Kit Assembler at Stryker?”
Travel Percentage: 100%via stryker.wd1.myworkdayjobs.com
