Full-Time Student Advisor

Role:                                        Full-Time Student Advisor, ILSC & Greystone College

Reports to:                            Student Services Manager

Location:                               Brisbane

Skills & Qualifications:    Japanese Native Speaker Preferable

 

Description: 

ILSC & Greystone College Adelaide, part of the ILSC Education Group, is a private college located in the heart of CBD. We provide English language training as well as and vocational courses (VET) in Marketing, Project Management and Business to international students living in Australia. 

 

ILSC & Greystone College Brisbane seeks an enthusiastic Student Advisor to join our friendly and supportive team at our CBD campus. This position is a varied and challenging role and has plenty of opportunity for growth and development the international education industry.  

 

Job Duties: 

The duties of this position include, but are not limited to:

 

Student Advising

• Supporting students on-campus by advising on aspects such as cultural acclimatization and general academic issues
• Supporting student accommodation requests (i.e. Homestay and student residence)
• Providing a special duty of care for under-age students with regular check-ins
  Preparing for new student intake (ELICOS & VET)
• Facilitating academic and financial intervention and problem-solving (if required)
• Supporting agents by answering phone calls, responding to questions about current student status and providing course information
• Acting as a point of contact for walk-in students, conducting school tours and ensuring successful conversion
• Facilitating student extensions
• Issuing Letter of Acceptance and COEs and working with the school's database system

 

Other

• Answering the phone, transferring calls and taking messages
• Helping students with questions and problems and/or leading them to the correct department
• Updating PRISMS site with relevant student information
• Assisting the manager & academic director with assigned tasks
• Supporting reception (if required)
• Attending general staff and team meetings and training sessions as assigned

 

Essential Qualifications, Skills, and Attributes

• Experience working in an international college and / or school
• Demonstrated customer service skills
• Outstanding organisational skills
• Excellent communication and interpersonal skills
• Excellent technical skills (database, Microsoft 365, PRISMS etc..)
• A passion for education and sensitivity to the cultural and language issues facing our overseas students
• Ability to work independently and as part of a team
• Fluency in written and spoken English is a must
• Second language is a big plus (i.e. Portuguese, Spanish, Korean, Japanese)

Education and Experience Required

• Japanese Native Speaker Preferable

Contact Information

While we thank all applicants, only those who are shortlisted will be contacted.

About ELS, ILSC & Greystone College

A world leader in language education & vocational training, ILSC Education Group, which opened its first language school in Vancouver, Canada in 1991 and Greystone College in 2002, offers life-changing educational experiences in Canada, Australia, Ireland and India, some of the world’s most attractive and popular English-speaking work and study destinations. Since opening its first school in Vancouver, BC, Canada, ILSC has become a world leader in language and career training and has grown to include 10 incredible locations around the world, in Vancouver, Toronto and Montréal, Canada; New Delhi, India; and Brisbane, Sydney, Melbourne, Adelaide and Perth, Australia; and Dublin, Ireland; as well as two online language schools, ILSC HELLO and ILSC ALLO. In 2025, ILSC Education Group launched Greystone Institute, a new Higher Education provider in Brisbane.

 

In early 2022, ILSC Education Group joined forces with ELS Educational Services, bringing together over 100 years of combined experience delivering life-changing learning experiences to international students. Since 1961, when ELS Educational Services opened its first school in Washington DC, ELS has developed a global reputation for delivering top-quality English language programs. ELS now has the most extensive network of on-campus English language programs and University partners, across the USA. 

 

Our mission is to provide our global community with transformative learning, living and work experiences by offering the finest language, career and higher education programs.

 

Our Core Values

PASSION: To enrich & transform people’s lives

INNOVATION: To evolve through creativity & diversity.

RESPECT: To treat everyone with compassion & dignity.

COLLABORATION: To build community & achieve more together.

INTEGRITY: To act responsibly & ethically in everything we do.

 

ELS, ILSC and Greystone College are committed to providing a barrier-free environment and are proud to be Equal Employment Opportunity employers.

If you need assistance or an accommodation due to a disability, you may contact HR at HR@ilsc.com.