Retail Store Manager

About Krispy Kreme

At Krispy Kreme, we don’t just make doughnuts – we create moments of joy. Since opening our first store in 2003, we have been spreading smiles across Australia and New Zealand with our handcrafted, melt-in-your-mouth treats.

We're looking for a passionate Retail Store Manager to lead from the front, inspire their team, and help bring a little joy to every day.

As a Retail Store Manager, you'll be the driving force behind your store's success, creating a workplace where people love to work and customers love to visit.

You will:

• Lead, coach and develop a high-performing team
• Create a positive, energetic and inclusive store culture
• Deliver exceptional customer experiences and memorable moments
• Drive store performance and achieve sales targets
• Build capability within your team and grow future leaders
• Bring fresh ideas and continuously look for ways to improve
• Keep your store running smoothly, safely and efficiently
• Celebrate successes, support your team through challenges, and make every day count

What's In It For You

• Lead a passionate team that creates moments of joy every day
• Shape the success of your store through people, performance and culture
• Build and develop future leaders
• Work with supportive leaders who value trust, collaboration and fresh thinking
• Enjoy variety, ownership and genuine career growth opportunities
• Be part of a wonderfully original culture where individuality is celebrated
• Access sweet perks, including discounts and savings through our KK Mixer program

The Sweet Ingredients for Success

• Leadership experience in retail, hospitality or a customer-focused environment
• A passion for developing people and building great teams
• A positive, hands-on leadership style
• Resilience, adaptability and a willingness to learn
• A collaborative mindset and ability to bring people together
• A genuine passion for customer experience and the Krispy Kreme brand

Your Experience

• 5+ years' experience in retail or hospitality
• 2+ years' experience leading teams
• Experience delivering operational, customer and business outcomes
• Certificate IV in Business or equivalent experience (desirable)
  
  

Why Join Us?

At Krispy Kreme, you're not just taking a job - you're joining a movement of joy-makers, community-shapers, and wonderfully original people. Come for the doughnuts, stay for the culture. Apply today!