Manager, Ongoing Customer Due Diligence

Closing date: Thursday 26 November 2026


We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen.


It starts here. With Bendigo Bank… and you.


About the opportunity

Are you ready to make a significant impact protecting our customers while spearheading operational excellence in financial crime prevention? As the Manager, Ongoing Customer Due Diligence, you will step into a high impact, critical leadership role within our Financial Crime & Fraud Operations team.

In this dynamic position, you will champion continuous improvement and drive the ongoing uplift of our Customer Due Diligence (CDD/ECDD) frameworks, ensuring robust regulatory alignment, exceptional operational performance, and a proactive risk culture. If you thrive on challenging the status quo, and delivering meaningful change in a supportive, purpose driven banking environment, this is the opportunity you have been looking for.


In this role you’ll get to… 

• Drive operational excellence and workflow management across Ongoing Customer Due Diligence (OCDD), Enhanced Customer Due Diligence (ECDD), periodic reviews, and customer risk assessments to deliver timely, high-quality outcomes.
• Actively identify efficiencies and spearhead continuous improvement initiatives, uplifting systems, investigative workflows, and operational procedures to stay ahead of evolving financial crime risks.
• Seamlessly coordinate operational delivery with strategic delivery partners, setting clear service standards and ensuring consistent quality and performance benchmarks.
• Build trusted relationships with Financial Crime Risk, Analytics, Quality Control, and frontline business units to elevate financial crime detection, escalation, and risk mitigation.
• Play a vital role, ensuring all due diligence and customer exit activities strictly adhere to our AML/CTF Program, risk appetite, and regulatory obligations
  
  
  

What you’ll bring to the role 

• Substantial background in banking with extensive, hands-on knowledge of AML/CTF regulations, KYC/CDD/ECDD operations, and complex financial crime typologies.
• Proven success managing or collaborating with strategic delivery partners and distributed operational teams within blended or hybrid workforce models.
• Proven ability to challenge existing processes constructively, optimise workflow and queue management, and lead successful change and uplift initiatives in high volume environments.
• Exceptional interpersonal capabilities with the ability to engage, influence, and collaborate effectively with multidisciplinary stakeholders across all organisational levels.
• Tertiary qualifications in business, accounting, law, or finance, and/or industry accreditations (ACAMS/CAMS) will be highly regarded.
  
  
  

This is a permanent, full-time opportunity, located at our Melbourne, or Adelaide Head Office locations.


We offer flexible work options that put our people first, working in a hybrid model with a minimum local Head Office attendance requirement determined by your Leader, to find a rhythm that works best for you and your team. We believe that coming into the office some of the time is the best way to learn, stay connected and collaborate effectively, especially for key activities like team days, 1:1s, and town halls.  


We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury, or disability to equitably participate in the selection process.  
  

If you're already part of Bendigo Bank (including Community Banks), you'll need to apply through People Hub to submit a valid application. We’re keen to support you with the next step in your career. 



Still in two minds?  

Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application. We believe that diversity makes every team stronger, so even if you don’t tick every box we still want to see your application!

Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay apply now!