Team Manager, Customer Screening (CDD)

Closing date: Thursday 26 November 2026


We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen.


It starts here. With Bendigo Bank… and you.


About the opportunity

Are you an inspiring people leader with a passion for financial crime operations and a knack for bringing out the best in people? Join Bendigo Bank as our Team Manager, Customer Screening (CDD) within our Financial Crime & Fraud Operations division.

In this pivotal leadership role, you will lead a dynamic, Customer Due Diligence (CDD) team, helping navigate complex risk landscapes while fostering a positive, high performing culture. This is your chance to step into a highly visible role where you can truly make an impact, shaping and defining new escalation processes, uplifting team capability, and helping protect our customers, communities, and Bank from financial crime.


In this role you’ll get to… 

• Provide strong, empathetic, and impactful leadership to cultivate a highly collaborative, accountable, and positive culture.  
• Take ownership of customer screening from an escalation perspective, managing risk based decision making across complex watchlists, media monitoring, and initial risk threshold (CDD) alerts. 
• Design, implement, and refine new operational processes including workflow optimisation for CDD/ECDD alerts. 
• Collaborate with internal partners to identify inefficiencies, optimise workflow allocations, and enhance alert and investigation quality. 
• Partner with key stakeholders, including Detection & Analytics, Quality Control, and Financial Crime Risk to ensure regulatory alignment and excellent service delivery. 
• Maintain operational oversight of workload distribution, productivity queues, and adherence to the Bank's compliance requirements. 
   
   

What you’ll bring to the role  

• Proven experience leading and coaching diverse operational teams, with a track record of uplifting capability to foster a highly collaborative environment. 
• Significant experience within AML/CTF, KYC, customer screening, sanctions, or financial crime operational environments. 
• Demonstrated ability to identify operational gaps, design new workflows, and lead teams through change and system enhancements. 
• Exceptional stakeholder management skills, with the ability to build trust and partner across divisions to solve complex risks. 
• A data driven approach to decision making, ensuring compliance with regulatory obligations while supporting practical customer outcomes. 
• Tertiary qualifications in business, accounting, finance or law, and/or industry accreditations (ACAMS/CAMS) will be highly regarded.

This is a permanent, full-time opportunity, located at our Melbourne, or Adelaide Head Office locations.


We offer flexible work options that put our people first, working in a hybrid model with a minimum local Head Office attendance requirement determined by your Leader, to find a rhythm that works best for you and your team. We believe that coming into the office some of the time is the best way to learn, stay connected and collaborate effectively, especially for key activities like team days, 1:1s, and town halls.  


We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury, or disability to equitably participate in the selection process.  
  

If you're already part of Bendigo Bank (including Community Banks), you'll need to apply through People Hub to submit a valid application. We’re keen to support you with the next step in your career. 

Please note, all internal candidates are required to notify their immediate leader when applying for a new career opportunity and you will be asked to acknowledge they have done so upon submission of your application.


Still in two minds?  

Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application. We believe that diversity makes every team stronger, so even if you don’t tick every box we still want to see your application!

Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay apply now!