Services Australia Remote Temporary Employment Register (Identified)

*** Services Australia maintain offices in remote areas all over Australia. This temporary register seeks your interest in being considered for Service Officer roles for non-ongoing, temporary opportunities in some of our most remote offices listed under section 8 of the job pack. If successful, you will be expected to live and work from the remote location. Accommodation is not provided with this role. You will be required to source your own accommodation. It is important to be aware accommodation is limited in most remote locations. ***

We are seeking motivated people to join our team as Service Officers and become the face of Australian Government services within the community. 

These roles have a strong involvement in issues relating to Aboriginal and/or Torres Strait Islander people and will involve direct interaction with Aboriginal and/or Torres Strait Islander communities. 

Working within the Customer Service Delivery Group, as a new Service Officer, you are not expected to know everything at once. You will learn to understand and explain Centrelink, Medicare or Child Support payments and services to customers when they come into your local Service Centre. 

Working with us, you will be helping your community when they need to access government services. To do this, we will train and support you.

As a Service Officer, you will:

• Assist customers across a range of payments, programs and services and work across one or more service delivery channels (telephone, face-to-face or processing). 
• Assess customer and stakeholder needs and encourage the use of self-service or digital service options. 
• Deliver integrated and connected services to meet customer needs.
• These roles require you to work on-site in an office environment (no flexibility for the role to be performed virtually or from a different location).

Key duties

• Help someone understand and self-manage their payments and services. 
• Use computer systems to find a way to solve a problem for someone. 
• Make decisions and tell people about them. 
• Tell someone about any complaints or issues. 

In accordance with section 22(6) of the Public Service Act 1999, Services Australia requires applicants to be Australian citizens to be eligible for employment with Services Australia. 

An applicant’s suitability for employment with the agency will be assessed through a pre-employment screening process. This process includes but is not limited to a national police history check, referee checks, code of conduct check and an employment history integrity check.

Some positions within Services Australia may be required to work in settings where mandatory vaccinations are required. Staff in such positions will need to demonstrate that they meet the vaccination requirements or have a relevant exemption.

Services Australia’s workforce operates using an agile approach, and all staff should be prepared to redeploy to critical frontline functions as required. Should you need to redeploy as part of the agency’s surge workforce, all learning and development and technical/pastoral support will be provided to you to enable you to undertake that work.

A list of our remote office locations.

Western Australia - Broome, Carnarvon, Derby, Esperance, Fitzroy Crossing, Halls Creek, Karratha, Kununurra, Laverton, Newman, South Hedland.

South Australia - Ceduna, Coober Pedy.

Queensland - Bamaga, Charleville, Longreach, Mt Isa, Normanton, Palm Island, Thursday Island, Weipa.

Northern Territory - Alice Springs, Borroloola, Galiwinku, Groote Eylandt, Hermannsburg, Katherine, Maningrida, Nhulunbuy, Tiwi Islands, Santa Teresa, Tennant Creek, Wadeye, Yuendumu.

New South Wales - Bourke, Walgett