Client Partner - Software Services

Job Summary

We are seeking a dynamic and results-driven Client Partner to manage and grow strategic client relationships in Software Services portfolio. The ideal candidate will have a strong background in client engagement, business development, and delivery management, coupled with excellent interpersonal and negotiation skills. This role requires a proactive individual who can act as the primary liaison between the client and the organization, ensuring the delivery of exceptional solutions and driving mutual growth.

Key Responsibilities

1. Client Relationship Management:
   
• Serve as the primary point of contact for assigned clients, ensuring consistent communication and fostering trust.
  
• Develop and nurture strong relationships with key stakeholders, decision-makers, and influencers within client organizations.
  
2. Business Development:
   
• Identify new business opportunities within existing accounts to expand revenue streams.
  
• Work with internal teams to propose innovative solutions aligned with client needs and objectives.
  
• Negotiate contracts, renewals, and service agreements to drive client satisfaction and profitability.
  
3. Account Growth:
   
• Develop and execute strategic account plans to meet and exceed revenue targets.
  
• Collaborate with cross-functional teams to identify opportunities for upselling and cross-selling.
  
4. Delivery Oversight:
   
• Partner with delivery teams to ensure projects are executed on time, within scope, and in alignment with client expectations.
  
• Address and resolve client issues or escalations promptly and effectively.
  
5. Market Insights & Strategy:
   
• Understand client industries, challenges, and trends to position the organization as a trusted advisor.
  
• Provide feedback to internal teams to refine service offerings and improve delivery models.
  
6. Reporting & Analytics:
   
• Track and report on account performance metrics, including revenue, profitability, and customer satisfaction.
  
• Present business reviews to clients and internal leadership, highlighting successes and areas for improvement.
  

Requirements

• Experience:
  
• 8–10 years of experience in client relationship management, business development, or delivery management within a Software Services organization.
  
• Technical Knowledge:
  
• Strong understanding of software development processes, delivery models, and emerging technologies (e.g., cloud, AI/ML, data analytics).
  
• Client Engagement:
  
• Proven track record of managing large accounts and driving account growth.
  
• Skills:
  
• Excellent communication, negotiation, and presentation skills.
  
• Strong problem-solving and decision-making abilities.
  
• Ability to manage multiple stakeholders and projects simultaneously.
  
• Education:
  
• Bachelor’s degree in computer science, Business Administration, or a related field (MBA preferred).