Customer Experience Specialist

Customer Experience Consultant   
Location: Doncaster, VIC 
Job Details: On-site | 12-Month Fixed-Term Contract (with potential for extension and ongoing career opportunities) 

Our Story 

At Inchcape, we are a global leader in automotive distribution and retail, representing some of the world's most iconic vehicle brands. Our commitment to excellence ensures we deliver outstanding customer experiences and operational efficiency across our business. 

About the Role 

Reporting to the Retail Centre Manager and based at our Doncaster retail site, the Sales Consultant plays a key role in delivering a seamless and engaging vehicle sales journey. Representing our OEM partner Subaru, you will act as a trusted advisor, supporting customers both in-store and online from their first enquiry through to post-delivery follow-up. 

This is a 12-month fixed-term opportunity offering exposure to a leading automotive brand, with strong potential for contract extension and ongoing career opportunities within the wider Inchcape business. 

Your focus will be on delivering tailored solutions through exceptional service, expert product knowledge, and the ability to confidently manage the end-to-end sales process. You will also be comfortable using digital tools such as Salesforce and working collaboratively with internal teams to ensure every customer interaction is efficient, flexible, and memorable. 

Key Responsibilities 

• Provide a personalised and engaging customer experience from enquiry through to vehicle delivery. 

• Demonstrate strong product knowledge to educate customers on vehicle features, benefits, and ownership options. 

• Manage the complete sales process including test drives, trade-in evaluations, finance introductions, paperwork, and post-sale follow-ups. 

• Utilise Salesforce and other digital tools to accurately maintain customer records and manage sales activity. 

• Collaborate with colleagues across departments to deliver a consistent and exceptional customer experience across all touchpoints. 

• Consistently achieve individual and team sales targets while maintaining a customer-first approach. 

 
About You 

You are a customer-focused individual who thrives in a fast-paced sales environment. You are passionate about helping customers find the right vehicle solution and enjoy building long-term relationships through outstanding service. 

You will also bring: 

• Previous automotive sales experience, with a proven ability to meet and exceed sales targets. 

• Strong customer service and relationship-building skills. 

• Excellent communication, negotiation, and organisational abilities. 

• Confidence using CRM systems and Microsoft Office applications. 

• The flexibility to work Saturdays, with a weekday rostered off in lieu. 

• A genuine interest in the automotive industry and current market trends. 

• A current unrestricted Australian Driver's Licence. 

• Full, unrestricted Australian working rights. 

We Offer You 

• Career Development: Access ongoing learning opportunities, including manufacturer and sales training to support your professional growth. 

• Future Opportunities: While this role is offered as a 12-month fixed-term contract, there is potential for extension and future career opportunities across the Inchcape network. 

• Employee Benefits: Enjoy additional leave benefits, including a Wellbeing Day and your birthday off each year. 

• Health & Wellbeing: Access comprehensive health and life insurance benefits. 

• Exclusive Perks: Take advantage of employee discounts, including vehicle rental and other retail benefits. 

• Industry Leader: Join a global automotive organisation representing some of the world's leading automotive brands. 

Opportunity for Everyone 

Inchcape is committed to creating an inclusive and diverse workplace where the power of our differences can be embraced and everyone feels they can belong, be themselves, and succeed. 

About Us 

Inchcape is the leading global automotive distributor operating in 38 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future. 

Our diverse global team of over 16,000 talented colleagues creates an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. 

We're a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow.