Customer Service Officer

Be the voice of Northline and help keep freight, customers and communities moving.

As a Customer Service Officer, you’ll be one of the first points of contact for our customers, playing an important role in delivering a positive customer experience. From organising collections and providing quotes to answering freight enquiries and keeping customers informed, you’ll help ensure every interaction is handled with care, confidence and professionalism.

We currently have permanent opportunities available, working Monday to Friday, with flexibility required to work shifts between 7:30am and 6:00pm.

Whether you’re coming from a call centre, hospitality, retail or another customer-focused environment, this could be the perfect opportunity to bring your people skills into the freight and logistics industry and build a career with a business that values development and promotes from within.

What you’ll be doing

No two days are exactly the same. You’ll work closely with customers and teammates across our network to:

• Be a friendly and professional first point of contact for inbound customer enquiries.
• Keep customers and teammates updated on freight movements and enquiries through inbound and outbound calls.
• Assist customers by connecting with the right teams to find timely solutions.
• Respond to customer email enquiries accurately and efficiently.
• Proactively communicate delays and updates, ensuring customers remain informed.
• Build strong, positive relationships with customers and teammates across our local and interstate network.
• Take ownership of enquiries and work collaboratively to deliver a great customer experience.

What you’ll bring

We’re looking for someone who enjoys helping people, solving problems and being part of a supportive team. Ideally, you’ll bring:

• Previous experience in customer service, call centres, hospitality, retail or a similar customer-focused environment.
• Strong written and verbal communication skills.
• A natural ability to build rapport and develop positive working relationships.
• A collaborative approach and willingness to support your teammates.
• Strong attention to detail and accurate data entry and typing skills.
• The ability to prioritise, problem-solve and keep things moving in a fast-paced environment.
• Confidence communicating with a range of customers and stakeholders.
• Strong negotiation and problem-solving skills.

Why Northline?

At Northline, we believe great careers are built by giving our people the opportunity to learn, grow and be recognised for what they bring to the team.

When you join us, you’ll have access to:

• Career growth and development: We invest in our people through learning, training and development opportunities, with a strong focus on promoting from within.
• Employee recognition: Programs that celebrate the contribution our teammates make to Northline every day.
• Wellbeing support: Access to our Employee Assistance Program when you or your family need additional support.
• Team connection: Regular team-building activities and opportunities to connect with your teammates.
• Everyday savings: Discounts across travel, fitness and health, entertainment, sport, banking, automotive, gifts and more.
• A growing industry: Build your career within the dynamic freight and logistics sector and become part of an established national network.

About Northline

Northline is an Australian-owned, global logistics business with an industry-leading national network and international reach spanning more than 100 countries.

From international cities to small towns and remote communities, we connect people, businesses and communities by getting freight where it needs to go.

Our people are at the heart of what we do. We’re proud of our Australian family-owned heritage, what we achieve together and the teammates who go above and beyond to deliver for our customers.

We are Australia’s Global Logistics People.

Ready to make your next career move?

If you’re passionate about helping people, enjoy solving problems and are looking for an opportunity where you can learn, develop and build your career, we’d love to hear from you.

Apply today and start your next chapter with Northline.

Northline and its people are committed to maintaining a safe workplace for all employees. Successful candidates will be required to complete a pre-employment medical incorporating a drug and alcohol screen, as well as a police clearance.