Customer Service Manager

Join our vibrant team and drive outstanding customer satisfaction Are you passionate about delivering outstanding customer experiences and ready to make a real difference? We are seeking a motivated Customer Service Manager to lead our crew. In this pivotal role, you will be the first point of contact for all guests, overseeing daily operations and driving business success by ensuring every customer leaves with a smile. If you thrive in a fun, supportive company culture where the customer always comes first, this is the perfect opportunity for you. Key Responsibilities Lead, mentor, and motivate a high-performing Guest Service team to deliver exceptional experiences at every touchpoint Oversee daily branch administration, vehicle handling, and ensure smooth operations Develop and implement financial strategies to boost profitability while maintaining top-tier customer satisfaction Drive sales, achieve branch targets, and proactively expand our market share Champion growth strategies in collaboration with the Senior Manager to benefit both customers and the business Ensure compliance with health and safety policies Promptly and professionally resolve customer challenges, setting a high standard of care What We’re Looking For Proven success as a Customer Service Manager in the automotive or RV dealership industry, with a strong customer-first mindset Solid financial acumen and a track record of meeting goals while ensuring customer satisfaction Outstanding leadership, staff supervision, and team development skills Excellent interpersonal, negotiation, and conflict resolution abilities Diploma or certificate in business, frontline management, or tourism (tertiary qualifications highly regarded) Valid open driver’s licence Ability to work flexible hours, including weekends and public holidays What We Offer Competitive salary + Super + Allowance Enjoy our products with free motorhome holidays, so you can share genuine experiences with our customers A fun, supportive company culture where your passion for people is valued and rewarded Ongoing support and training to help you deliver the best customer service in the industry At Apollo, we're passionate about helping people explore Australia. As part of thl, Australasia's leading RV rental and tourism company, our trusted brands help thousands of travellers create unforgettable adventures every year. When you join us, you'll become part of a supportive team that values development, teamwork and exceptional customer experiences. Ready to start a career where every day helps create someone's next adventure? Apply now via Seek link. https://au.seek.com/job/95259413  Join one of Australia's most recognised RV travel brands. We'd love to hear from you. We value diversity and inclusion and welcome applications from people of all backgrounds. Applicants must have the right to work in Australia. Aboriginal and Torres Strait Islander peoples are strongly encouraged to apply.