Head, Service Delivery

Head, Service Delivery

About Us
Linear Clinical Research is an innovative clinical trials organisation based in Perth, delivering early and late phase clinical trials and helping bring new treatments and therapies to patients.
As Linear continues to grow and expand our clinical trial capabilities, we’re strengthening the services and infrastructure that sit behind our operational teams and enable them to deliver great outcomes.
As part of this next stage of growth, we have created a new Head of Service Delivery role to lead our Shared Services function and help shape how these critical services are delivered across the organisation.

 Your Role in Our Future

This isn’t simply about managing existing services. You’ll have the opportunity to shape how Shared Services operates as Linear continues to grow.
You’ll take a strategic view of our service delivery model, identifying opportunities to simplify processes, improve performance, strengthen governance and build scalable ways of working. Importantly, you’ll ensure our internal services enable our teams to focus on what matters most: the successful delivery of clinical trials.
As a member of the Senior Leadership Team, you’ll also contribute to broader organisational strategy, business improvement initiatives and future growth plans.

 What you'll be doing

•  Lead and develop Linear’s Shared Services function, ensuring services are scalable and positioned to support future growth.
• Oversee Study Start-Up, Vendor and Supplier Management, Facilities and Asset Management, driving efficient and consistent service delivery.
•  Partner with leaders across the business to improve processes, remove barriers and support the successful delivery of clinical trials.
• Establish strong service standards, governance and performance measures, with a focus on continuous improvement.
• Lead, coach and develop a multidisciplinary team while contributing to broader organisational strategy as a member of the Senior Leadership Team.

Based in Nedlands, this will be full-time position. Click here to view the full Job Description

What you'll bring

We’re looking for an experienced operational leader with previous experience in the clinical trial, research or health sector who can bring together people, processes and services to support a growing and evolving organisation. Your application will also demonstrate;

• Significant leadership experience within a complex, fast-paced operational environment.
• Strong experience in service delivery, operational improvement and leading change.
• Experience managing and developing teams, budgets, suppliers and complex stakeholder relationships.
• Highly developed commercial, project management and problem-solving skills.
• Strong knowledge of the clinical trials environment, including relevant standards and ICH GCP.
• A collaborative leadership style with the ability to influence across functions and build services that support organisational growth.

Our Culture and Benefits
We encourage a workforce that is innovative, eager to acquire knowledge and enhance skills; we embrace all employee differences and foster a culture that supports diversity and inclusion. We value our people and offer a generous range of benefits to support you to maintain a healthy work/life balance. These include:

• Full access to salary packaging benefits reducing your taxable income by up to $18,550 increasing your pay!
• 5 weeks annual leave
• Access to discounted health insurance and gym membership
• Social events
• Training and development opportunities
• Employee Assistance Program for you and your family

How to Apply
If you think that this is the right role and an exciting new challenge for you, please click on 'Apply Now' to submit your application and cover letter (no more than 2 pages) which should specifically address your skills and experience outlined in the “Your Experience” section above.

Closing Date; 27th November 2026. Please note, Linear reserves the right to hire prior to the closing date

Linear encourages applications from people of all ages, nationalities, abilities, and cultures. This includes Aboriginal and Torres Strait Islander peoples, CALD (Culturally and Linguistically Diverse), the LGBTQI+ community, and people with disability. We value inclusivity and are committed to adjusting our recruitment process to ensure accessibility and support of an applicant's needs.