Sr. Support Manager, Trading Applications

Position Description

Sr. Support Manager, Trading Applications will be part of the Global OMS/EMS support team responsible for handling OMS/EMS L1/L2 requests from CLSA trading desk, clients, vendors, brokers and exchanges.

Key Areas of Responsibilities

• Daily trading operations desk support for various trading desks of High Touch & Low Touch cash Equities, SWAP desk and F&O desk. 
• Understand and work with infra teams to setup connectivity between external parties including Exchanges and external brokers.
• Work in shifts to support Asia / US and Europe markets.
• Work closely with Application support team in CLSA Pune, US and Australia.

Requirements

• Bachelor's degree or above in Information Technology or relevant disciplines.
• 10 - 12 years experience with minimum of 5+ years proficiency, support and with good experience in OMS/EMS technology. Exposure to Fidessa or other OMS/EMS will be added advantage.
• 3-5 years of experience in a Broker / Dealer environment.
• Excellent knowledge of Cash Equity business in a DMA/DSA, Agency and Program Trading environment.
• Good to have knowledge of SWAP, Future & Options business in a DMA & DSA order flows.
• Good knowledge of exchange rules of Asian markets (HK/CONNECT/JP/KR/SG/TW/AU/IN/ID).
• Good understanding of Trade Flow systems needed for DMA/DSA trade booking especially in ID markets like CONNECT, Korea, Taiwan and India.
• Good knowledge of HK exchange driven activities coordination.
• Exposure in Systems monitoring tools like KIBANA, Grafana, Logstash, Elastic search, ITRS, etc.
• Good exposure in Enterprise Message Systems like Tibco, Solace, etc.
• Exposure in change & incident management tools like SNOW.
• Must be self-starter and be able to work independently.
• Willing to undertake other Trade Support functions.
• Ready to work in Trading floor (high pressure environment).
• Excellent communications skills and the ability to interact with Vendors and Traders.
• Rollout EMS/OMS projects.
• Knowledge of SRE will be added advantage.
• Excellent command in both written and spoken English.
• Knowledge in ORACLE (user level), SQL, Store Procedures.
• Knowledge in Unix/Linus, Shell scripting, Perl.
• Basic knowledge in Python, Java Basic Knowledge in FIX.
• Awareness of SRE concepts is an added advantage.

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