Customer Support Manager - Relief Support

"At Opal HealthCare, we know that companies don’t succeed, people do."Our purpose is to bring joy to those we care for and our values of Compassion, Accountability, Respect and Excellence reflect that CARE is at the heart of everything we do. Opal HealthCare is one of Australia’s leading aged care providers with over 146 Care Communities and over 24,000 team members nationwide. About the Role: We're looking for a compassionate and connected Relief Customer Support Manager Western Sydney to play a key role in welcoming new residents and leading our sales and administration teams. This is a roving multi-site flex support role, providing short-term and planned support across our care communities in Greater Western Sydney and Sydney Metro area.  What's on Offer: 📍 Location: Roving position supporting multiple care communities across Greater Western Sydney, and Sydney Metro area. 💼 Employment Type: Permanent full-time, Monday to Friday, 9am - 5pm. 💰 Remuneration: Attractive base salary + 12% Superannuation Why Choose Opal? ✅ True work-life balance — Stable Monday to Friday hours, no weekends✅ Career development through our Opal HealthCare Academy✅ Leadership pathways — Grow your career in a supportive, values-led environment✅ Paid parental leave — Industry-leading policy for primary and non-primary carers✅ $5,000 referral bonuses for bringing a friend onboard✅ National secondment opportunities to grow your career while exploring new locations✅ Sector-leading systems & innovation What You'll Do: ✔️Travel to various sites to support operations and maintain client relationships ✔️Support multiple care communities across Western Sydney, South Coast, and Newcastle  ✔️Act as a warm and knowledgeable first point of contact, guiding prospective residents and families through their journey to finding a new home. ✔️ Lead and inspire a team to deliver exceptional administrative and customer support services. ✔️ Build lasting, trusting relationships with residents, families, and key community partners. ✔️ Ensure our care community is a welcoming environment and a hub of connection. ✔️ Manage the efficient day-to-day operations of our administration function. What You'll Need: ✔️ Experience in a client-facing role involving consultation and relationship building (aged care, healthcare, hospitality or community services highly regarded) ✔️ Proven leadership skills with experience coaching and mentoring a team ✔️ Exceptional communication skills with a genuine passion for helping people ✔️ An organised, empathetic nature with the ability to manage sensitive conversations Lead with Heart Join a team where your skills in building trust and community directly bring joy to those we care for. Apply now to take the next step in your leadership career with Opal HealthCare.