Customer Service Manager

6 month contract in Bendigo for experience Customer Service Manager

Customer Operations Manager | 6-Month ContractDrive Customer Excellence Across Key National AccountsHays are currently partnering with a well-established and highly respected Australian organisation to recruit an experienced Customer Service Manager for an initial 6-month contract, with the potential for further extension based on business requirements.This is a leadership opportunity for a customer-focused operations professional who thrives in a fast-paced environment and enjoys bringing together sales, logistics, customer service and supply chain teams to deliver exceptional outcomes. Working closely with major retail customers and key internal stakeholders, you will play a critical role in ensuring seamless order fulfilment, service delivery and customer satisfaction.
Your New RoleReporting into senior leadership, you will lead a dedicated Customer Operations team while overseeing the end-to-end coordination of customer orders, service delivery and operational performance.Key responsibilities include:

• Leading, coaching and developing a high-performing Customer Operations team
• Driving strong customer relationships and ensuring exceptional service standards
• Managing the end-to-end order fulfilment process from order receipt through to delivery
• Acting as the key escalation point for delivery issues, shortages and logistics challenges
• Coordinating communication between Sales, Account Management, Operations, Warehousing and Logistics teams
• Monitoring order performance and ensuring timely customer updates
• Overseeing customer claims, investigations and resolution processes
• Identifying opportunities for process improvement and operational efficiencies
• Supporting compliance, quality and workplace health and safety initiatives
• Contributing to continuous improvement projects that enhance customer experience and business outcomes

What You'll Need to SucceedTo be successful in this role, you will have:

• Proven experience in customer operations, supply chain, customer service management or a similar operational leadership role
• Strong people leadership experience with a track record of developing and mentoring teams
• Demonstrated ability to manage complex customer relationships and stakeholder expectations
• Experience working across logistics, warehousing, transport or retail supply chains
• Excellent communication, problem-solving and organisational skills
• A proactive approach with the ability to manage competing priorities in a fast-moving environment
• Strong analytical capability and a focus on continuous improvement

What You'll Get in Return

• Initial 6-month contract with potential for ongoing opportunities
• Opportunity to lead a critical business function
• Exposure to major national customer accounts and complex operations
• Collaborative and supportive team environment
• Competitive hourly rate
• Immediate start available

What you need to do now 
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
#3023159