Sales Administration

Are you a highly organised professional with a passion for exceptional customer service?

Do you enjoy being part of a team that creates vibrant, welcoming communities?

About Us

Established in 1977, Palm Lake Group is a proudly Australian, family-owned company with extensive experience in developing, constructing, and managing Lifestyle Resorts, Retirement Villages, and Aged Care Facilities across Australia. Our resorts aren’t just places to live they’re vibrant, active communities designed for comfort, connection, and enjoyment. We are passionate about delivering premium homes and exceptional environments that enrich the lives of our residents. Our construction division plays a vital role in bringing this vision to life from the first foundation poured to the final finishing touch.

Join us in redefining over-50s living through quality craftsmanship and care.

Position Details

We’re looking for an organised, detail-oriented Sales Administrator to join our Palm Lake Resort, Pelican Waters team.

This is a Full Time, 2-Year Fixed Term position, working across a rotating roster, supporting our Sales Executives. In this role, you’ll ensure the smooth and efficient running of our sales office, from liaising with clients and maintaining accurate documentation, to assisting with marketing, events, and day-to-day administrative operations.

Responsibilities

Your professionalism and efficiency will play a key part in creating a positive experience for our residents and prospective homeowners. Key responsibilities will include:

Administration

• Provide day-to-day administrative support to Sales Executives.

• Prepare contracts, site agreements, and client documentation accurately.

• Manage the sales inbox, phone calls, and office correspondence efficiently.

• Maintain databases, spreadsheets, and online listings (realestate.com.au, downsizing.com.au).

• Coordinate stationery and marketing stock levels.

• Assist in preparing client packs, newsletters, and sales materials.

• Attend and minute sales meetings.

Client Engagement

• Welcome visitors and prospective buyers in a professional and friendly manner.

• Liaise with clients via phone, email, and in person to ensure smooth communication.

• Maintain accurate client records in Pipedrive and other systems.

• Support the sales team in delivering a seamless customer experience from enquiry to settlement.

Event & Office Support

• Assist in planning and coordinating sales events, open days, and settlement functions.
• Organise catering, entertainment, signage, marketing materials, and resident volunteers.
• Ensure sales display homes and the office are presentation-ready each day.
• Oversee maintenance of office equipment and ensure golf buggies and facilities are ready for use.

What We’re Looking For:

We’re looking for someone who shares our belief that respect, passion and community underpin all the work we do.

To succeed in this role, you’ll bring:

• Minimum 2 years’ experience in an administrative or customer service role.

• A National Police Clearance.

• Strong computer skills (MS Office Suite).

• Excellent communication and organisational skills.

• A positive, professional attitude and strong attention to detail.

• Ability to multitask and manage priorities in a busy environment.

• Current C Class Driver’s Licence.

• White Card (Construction General Safety Induction).

What We Offer:

At Palm Lake, we pride ourselves on offering exceptional lifestyle communities and providing our staff with a supportive and rewarding work environment. We offer our team:

• Competitive Remuneration
• Work-life Balance with flexible working hours.

• Luxurious Work Environment - Be part of a premier over-50s lifestyle resort that sets the benchmark for excellence.

• Professional Growth - Access industry-leading training and development programs to elevate your skills and career.

• Supportive Team - Join a dedicated, innovative, and collaborative team passionate about delivering exceptional customer experiences.

• 24/7 free access to compassionate, confidential support with our Employee Assistance Program (EAP)

How to Apply

This role is available for an immediate start so if this sounds like the role for you, apply now to submit your CV.

Please note that only shortlisted applicants will be contacted.