ServiceNow Hardware Asset Management (HAM) Consultant

About the Role:

We are seeking a motivated and experienced ServiceNow HAM / CMDB Consultant to support the implementation, enhancement, and ongoing management of Hardware Asset Management (HAM), Configuration Management Database (CMDB), Discovery, and Configuration Management capabilities within a ServiceNow environment. The successful candidate will work closely with IT Operations, Asset Management, Infrastructure, and Service Management teams to improve asset visibility, data quality, governance, and compliance. This role requires a strong understanding of ITIL processes and ServiceNow best practices, particularly across IT Asset Management (ITAM) and IT Operations Management (ITOM).

Key Responsibilities:

• Support the administration and continuous improvement of ServiceNow HAM, CMDB, and Discovery capabilities.

• Configure, maintain, and optimize Discovery schedules and patterns to ensure accurate Configuration Item (CI) population.

• Maintain CMDB data quality, integrity, governance, and compliance standards.

• Assist in managing hardware assets across the complete lifecycle, including procurement, deployment, maintenance, and retirement.

• Work with infrastructure and application teams to identify, classify, and maintain CIs and service relationships.

• Support configuration management processes and drive adherence to ITIL-aligned practices

• Perform CMDB audits, reconciliation activities, and data quality reviews to identify gaps and recommend corrective actions.

• Collaborate with stakeholders to gather requirements and implement ServiceNow solutions that support operational and business objectives.

• Assist in developing dashboards, reporting, and metrics related to asset management, CMDB health, and Discovery performance.

• Create and maintain technical documentation, process guides, and knowledge articles.

Required Skills & Experience:

• Experience in ServiceNow ITAM, ITOM, CMDB, Discovery, or Configuration Management.

• Hands-on experience with:

  • Hardware Asset Management (HAM)

  • Configuration Management Database (CMDB)

  • Discovery

  • Configuration Management / SACM

  • IT Service Management (ITSM)

• Strong understanding of Configuration Items (CIs), CI relationships, and service mapping concepts.

• ITIL 4 Foundation Certification (mandatory/preferred depending on project requirements).

• ServiceNow Certified System Administrator (CSA).

• ServiceNow Certified Implementation Specialist (ITAM, ITOM, or Discovery).

• Experience with ServiceNow HAM Pro, ITAM, ITOM, or Discovery implementations.

• Understanding of cloud, server, network, and infrastructure environments.

Additional Requirements:

• Current Australian Government security clearance (Baseline, NV1 or higher)

We are a WORK180 Endorsed Employer, to see our benefits and policies click here. 

Accenture Progressive Employee Benefits -To view our Progressive Employee Benefits covering Health, Wellbeing, Progressive Leave Options, Sustainability click on the link below. 

Progressive Employee Benefits – Australia 

Benefits of working at Accenture:

• 18 weeks paid parental leave

• Long & short-term career break opportunities

• Structured career development program

• Local and international career opportunities.

• Certified as a Family Inclusive Workplace™

• Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.

• We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!

#LI_GM

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement for Australia:

At Accenture, our intention is to foster a culture and a workplace in which all of our people feel a sense of belonging and are respected and empowered to do their best work. 

As part of our talent strategy, we hire and develop people who have different backgrounds, different perspectives and different lived experiences. These differences ensure that we have and attract the cognitive diversity to deliver a variety of perspectives, observations and insights which are essential to drive the innovation needed to reinvent, and we hold our leaders accountable for ensuring we have the most innovative and talented people in our industry.

 
We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email exectalent@accenture.com and cite the relevant Job Number, or contact us on +61 2 9005 5000.

Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement