Scheduling & Operations Coordinator

• Run the schedule for a busy, respected trade team
• Role kept clear of reception and accounts - you get to focus
• Multi-award winning, locally owned business since 1993
• Monday to Friday, 7.30am - 4:00pm - no weekends, no on-call
• Ex-tradies and trade-experienced staff strongly encouraged to apply

What's great about working here
This role is deliberately protected from phones, general enquiries and accounts work, so you can actually keep jobs moving. You'll work with Simpro, have training provided, and have direct access to the Operations Manager and Admin Manager, so problems get solved fast. Our office and field crews back each other up, and good coordinators get recognised here.

About the company
Level Plumbing Tamworth has serviced domestic, commercial and industrial customers across the region for over 30 years. Every day our field team heads out to maintenance calls, commercial works and drainage jobs. This is a new role created through an office restructure. You'll make sure every tech shows up with the right job, the right parts and the right information.

Duties

• Scheduling - managing the Simpro scheduler and allocating jobs to technicians
• Job progression - tracking pending, scheduled, in-progress and incomplete jobs through to completion
• Recurring maintenance - scheduling routine and recurring service work
• Purchasing - ordering parts, raising purchase orders and following up suppliers
• Subcontractors - coordinating bookings and availability
• Callbacks - scheduling return visits with field management
• Job readiness - making sure materials and resources are on hand before attendance
• Completion checks - following up missing notes, photos and paperwork
• Supplier costs - making sure POs and supplier invoices are linked to the right jobs
• Plant and machinery - tracking equipment location and availability
• Reporting - outstanding jobs, scheduling delays and incomplete work

Day-to-day
By 7.30am the plan is set and every tech has a full, sensible run. Through the day you chase parts and confirm subbies, and you reshuffle when a job blows out. You close the loop on callbacks. By 4:30 every finished job has its photos, notes and costs attached, ready to invoice. You'll work from our Tamworth office, Monday to Friday, 7.30am - 4:00pm.

Skills & attributes
If you can look at Monday's schedule and already see Thursday's problem, you're who we want. You're organised, calm under pressure, comfortable on the phone with tradies, suppliers and subbies, and quick to re-plan. You'll bring:

• Experience scheduling, dispatching or coordinating field staff, jobs or deliveries - trade services, construction, logistics, transport or facilities
• Strong organisational and prioritisation skills
• Confidence with computers and job management software
• Clear, direct communication, including holding people to deadlines
• Competence with Google Sheets & Google Drive
• Reliability and a strong sense of ownership
• A current driver's licence
• Simpro experience (or ServiceM8, AroFlo, Ascora or similar) - a bonus
• Purchasing experience in a trade or construction setting - a bonus
• Working knowledge of plumbing, drainage or gas materials - a bonus
• Time on the tools as a tradie or apprentice - a big bonus

If you want to be the person who keeps a respected local trade business running smoothly, and be recognised for it, we'd like to hear from you.

In your cover note, tell us about the worst scheduling day you've had and how you got it back on track. We read every one.

Apply now.