Global Account Sales Support and Operations

About the Role

The National & International Account Sales Support role is responsible for delivering exception customer outcomes through the coordination of cross-functional activities, monitoring order fulfillment, and supporting the Sales Team in a fast-paced and high-volume environment.

This role requires the effective prioritisation of conflicting deadlines and time-sensitive tasks, strong attention to detail, and the ability to adapt to changing business priorities while ensuring all invoicing opportunities are captured and the best commercial outcomes are achieved.

Key Responsibilities

• Maximise invoicing opportunities while complying with the Order Coordination process and Crown's policies.
• Ensure that AS400, the Lead Order Database, and the Order Coordinator spreadsheet is maintained and accurate at all times.
• Coordinate efficient invoice submission through supplier portals to minimise the risk of payment terms not being met.
• Partner with Branch Teams to drive accountability and a coordinated approach to National & International Account invoicing throughout the month.
• Identify and monitor invoicing risks, encourage responsibility for corrective actions across Branch Teams, and effectively communicate root causes to Management.
• Adhere to all procedures related to the management of the invoicing of capital equipment (e.g. trade in, manual cheques, LOD, etc.).
• Provide accurate and timely answers to all stakeholder enquiries in a timely and courteous manner.

Skills & Experience

• High organisational skills
• Strong customer service skills
• Good communication skills
• Good attention to detail
• Professional mannerism

What sets us apart?

Crown’s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally. 

As a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy:

• A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.
• Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
• Corporate Rates for Private Health Insurance.
• An inclusive working environment.
• An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.

The Company

Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Company Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading-edge technology.