Pool Attendant - Level 1 (Customer Service)

Introduction:
Description:
Based in Corowa and Howlong

Multiple casual positions available
Flexible hours and rostering arrangements
Opportunity to work with the community

The opportunity

We are currently looking for enthusiastic, reliable, and friendly Pool Attendants to join Federation Council’s Corowa Aquatic Centre and Howlong Pool who have the following attributes:

Demonstrate initiative and are friendly and approachable.
Interact confidently with a diverse range of people.
Are passionate and enthusiastic about providing a safe aquatic environment for all.
Are available early mornings, late afternoons, and weekends.

Role Description

This role is primarily responsible for day-to-day operational tasks that ensure pool facilities run effectively and efficiently. In this role, you will:

Carry out customer service and administration duties.
Perform basic food preparation and service.
Inspect and monitor pool facilities to identify and respond to faults and hazards.
Undertake facility patrols to monitor activities of patrons and enforce pool rules.
Provide first aid, and administer CPR as required.
Conduct pool water sampling, pool, and facility cleaning.

Alternative Opportunity - If you already hold a Pool Lifeguard qualification or are eager to acquire one with Council's backing, we are also recruiting for Pool Attendant Level 2 positions! Visit the Federation Council website to find this opportunity.

Position Criteria

Council’s preferred candidates will ultimately possess a range of the following qualifications, experience, skills, and knowledge:

Current and valid Provide First Aid (HLTAID003) and Cardio-Pulmonary Resuscitation (HLTAID001) qualification or the ability to acquire.
Current and valid NSW Working with Children Check and National Criminal Check.
Safe Food Handling Certificate or the ability to acquire.
Proficient customer service skills including the ability to respond to enquiries, build rapport, manage complaints, and resolve conflict.
Previous experience with point of sales and cash handling and/or basic food service.
Previous experience cleaning and presenting facilities.
Demonstrated ability to prioritise work and make decisions independently.

On-the-job training and support will be provided for all successful candidates.

What We Offer

An opportunity for you to grow and develop your skills.
The opportunity to explore a diversity of career paths.
Be part of a team contributing to your local community.
Access to the Employee Assistance Program (EAP).
A supportive and inclusive workplace with a real focus on work/life balance.
Appointment in accordance with the Local Government (State) Award and Council’s policies and conditions of employment.
Salary commencing at $38.50 per hour including casual loading (for 19 years and over). Junior rates apply to 18 years and under. Weekend work is paid at the base rate + penalty rates.

How to find out more

To find out more about this opportunity you can contact Jo Laws, Coordinator Pool Operations on 02 6033 4401.

View position description Click here

How to apply

Provide us with a cover letter telling us how you meet the criteria we have outlined above and also attach a resume detailing your work history, qualifications and skills.

Applications must be submitted by 5:00 PM on Sunday, 30 August 2026. Interviews will be conducted throughout September and October.

You may apply through any of the following methods:
Online: Select the 'Apply' button at the bottom of this page via our HR Management platform.

Email: Send your application to jobs@federationcouncil.nsw.gov.au.

By Mail: Send your application to Federation Council Human Resources, PO Box 77, Corowa NSW 2646.

Council is committed to the principles of equal employment opportunity. We aim to recruit a diverse range of talented people to help us achieve our goals.

Council also recognises the skills and attributes of veterans and welcomes applications from ex-service personnel.