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BIOTRONIK Australia
About the role
Key responsibilities
Lead in-field training for CRM employees, including onboarding and new hire programs
Conduct competency assessments and field coaching to ensure readiness for certification
Act as the education lead for new product launches
Develop and execute training plans for internal staff and external customers to ensure successful adoption of new technologies
Support customer education managers in organizing and delivering training events for healthcare professionals
Facilitate peer-to-peer training and hands-on workshops, especially for device implantation and management
Work closely with marketing, sales, and clinical teams to align educational initiatives with business goals
Create and maintain educational materials, including webinars, manuals, and e-learning modules
Ensure content is aligned with adult learning principles and instructional design best practices
Provide insights and reports on training metrics to support strategic decisions
About you
Bachelor's degree in a relevant field (e.g., Nursing, Biomedical Engineering, Allied Health)
Certifications in instructional design or adult learning are highly valued
Minimum 5 years of experience in electrophysiology, cardiac implantable electronic devices (CIEDs), or related fields
Strong understanding of CRM technologies and procedures
Experience in delivering in-person and virtual training
Skilled in coaching, mentoring, and assessing competencies
Strong presentation and public speaking abilities
Capable of managing multiple training programs and coordinating with cross-functional teams
Analytical skills to monitor training effectiveness and adapt strategies accordingly
Proficiency in using digital tools for training delivery and tracking
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