Administration Officer (Lvl 3) - Outpatient Services - Casual

Requisition ID: REQ688702

Employment Type: Casual up to 38 hours per week

Remuneration: $37.27 - $38.44 per hour + 12% Superannuation + Salary Packaging

Location: Bankstown-Lidcombe Hospital

Applications close: 13/09/2026

Contact: Mara Masalkovski - Outpatient Services Manager on mara.gorgievska@health.nsw.gov.au | (02) 9722 8335

Please note: A current influenza (flu) vaccination is a mandatory requirement for appointment to this position.

With your skills and experience, you can contribute to the millions of ways we're enriching health, and develop your career as part of the largest health organisation in Australia.

Achieve Something Great

Join our Outpatients Department and play a vital role in supporting the delivery of specialist medical clinics. This position is ideal for a highly organised, proactive, and customer-focused professional who thrives in a fast-paced healthcare environment. You will provide high-level administrative and clerical support, ensuring the efficient coordination of outpatient services while delivering exceptional customer service to patients, clinicians, and stakeholders. The role offers the opportunity to contribute to the smooth day-to-day operations of the department and make a positive impact on patient care and experience.

Provide efficient and accurate administrative, clerical, and reception support to the Outpatients Department and specialist medical clinics. Deliver exceptional customer service to patients, carers, clinicians, and stakeholders, ensuring a positive patient experience. Coordinate outpatient appointments, referrals, clinic schedules, and patient records to support effective clinic operations. Manage competing priorities and undertake day-to-day decision-making to ensure the smooth running of outpatient services Maintain accurate data entry, documentation, and communication processes while adhering to NSW Health policies, procedures, and confidentiality requirements.

Are You the Right Fit?

The successful candidate will be a highly organised and customer-focused administration professional with the ability to thrive in a busy healthcare environment. They will demonstrate excellent communication and interpersonal skills, a strong attention to detail, and the ability to manage competing priorities while maintaining a high standard of service delivery. A proactive approach, sound judgement, and the ability to work both independently and collaboratively will be key to success in this role.

Proven experience in administrative, clerical, or reception roles, preferably within a healthcare or customer service environment. Exceptional organisational skills with the ability to coordinate multiple tasks and manage changing priorities effectively Strong communication and interpersonal skills, with a commitment to providing outstanding customer service to patients and stakeholders. Ability to use initiative, exercise sound judgement, and make decisions to support the day-to-day operations of outpatient services. High level of accuracy and attention to detail, including experience with data entry, appointment scheduling, and maintaining confidential records.

Selection Criteria

To help us assess your suitability for the role, please tell us as much as you can about yourself in response to the questions below.

Tell us about a time when you had several tasks to manage at once in a busy workplace. How did you stay organised and make sure everything was completed correctly and on time?Tell us about a time when you provided excellent customer service to a patient, client, or stakeholder. What did you do, and what was the outcome?Can you describe a situation where you supported your team during a particularly busy period? What did you do to help ensure the team's success?Can you provide an example of a task that required a high level of attention to detail? How did you ensure your work was accurate?

If you’d like more details, we’re here to help.

Position InformationApplicants will be assessed against the criteria in the Position Description.How to ApplyRead our application guide and tips for improving your application. Diversity, Culture & InclusionWe are proud to be an equal opportunity employer dedicated to accessibility and a supportive recruitment experience. If you require adjustments or assistance during the application process, please contact SWSLHD-EmploymentHub@health.nsw.gov.auWe value the diverse backgrounds, experiences, and perspectives of our workforce and are committed to fostering a respectful and welcoming environment. We strongly encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, neurodivergent individuals, those from Refugee, multicultural and multifaith backgrounds, and members of the LGBTQI+ community.Aboriginal WorkforceFor Aboriginal candidates who would like to talk to our Aboriginal Workforce Team, please contact SWSLHD-AboriginalWorkforce@health.nsw.gov.au. Support is also available through the Stepping Up website.
More Than Just a Job – Why Work With Us?

Financial Perks12% superannuationSalary packaging and novated leasing via Smart SalaryAnnual leave with 17.5% leave loading (for full-time and part-time staff)One extra day off each month for full-time employeesWork-Life BalanceFlexible work options, including hybrid and varied hours (depending on the role)Paid maternity and parental leaveGenerous leave options like long service and carers leaveGrow Your CareerAccess to learning opportunities through our dedicated Education and Organisational Development team, who support staff with training, workshops, and career development programs.Health & WellbeingDiscounted gym membership through Fitness PassportFree and confidential support for staff and their families via our Staff Wellbeing and Support Service (EAP)Wellbeing programs that promote mental health, resilience, and balance
Additional Information

Temporary visa holdersMay be considered if no suitable citizen or permanent resident is found.Vaccination Requirements All staff must meet NSW Health’s vaccination and screening requirements before starting.Child Safe EmploymentSouth Western Sydney Local Health District is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.