Customer Service Specialist (Automotive/OEM)

About the role

Respond to customer inquiries providing clear, accurate information and resolving issues in a timely manner. Handle online enquiries, inbound and outbound calls, and document customer interactions within relevant systems with clear and concise notes. Ensure customer satisfaction through effective problem-solving and collaborate with team members to resolve customer cases and exceed customer expectations.

Key responsibilities

• Respond to customer inquiries providing clear, accurate information and resolving issues in a timely manner

• Handle online enquiries, inbound and outbound calls

• Document customer interactions within the relevant systems with clear and concise notes

• Ensure customer satisfaction through effective problem-solving

• Engage and collaborate with team members to resolve customer cases and exceed customer expectations

• Follow all corporate policies and procedures to maintain quality and efficiency

About you

• Previous experience in customer service call centre environment

• Strong communication skills, both written and verbal

• Ability to remain calm and professional in high-pressure situations

• Team player with a collaborative and proactive approach to problem-solving

• Excellent conflict resolution and problem-solving abilities

• Proficiency with MS Office and confidence across digital platforms

• Organised and detail-oriented

About us

Geely is a global leader in smart electric vehicles and automotive innovation. We own iconic brands like Geely Auto, Zeekr, Volvo, Polestar, Lotus, and hold a 17% stake in Aston Martin. With $100B+ assets and 140,000+ employees worldwide, we have 30,000+ engineers & designers across China, Sweden, the UK, the U.S., and Germany. We operate 4,000+ sales and service locations worldwide and have been a Fortune Global 500 company for 13 consecutive years. We are pioneering AI-driven automotive solutions with one of the largest cloud computing centres (1.02 Exaflops/sec) and have launched 20 satellites to support safer autonomous driving.