Customer Service Specialist (Automotive/OEM)

About GeelyGeely is a global leader in smart electric vehicles and automotive innovation.Own iconic brands like Geely Auto, Zeekr, Volvo, Polestar, Lotus, and hold a 17% stake in Aston Martin.With $100B+ assets and 140,000+ employees worldwide.30,000+ engineers & designers across China, Sweden, the UK, the U.S., and Germany.4,000+ sales and service locations worldwide.Fortune Global 500 company for 13 consecutive years.Pioneering AI-driven automotive solutions with one of the largest cloud computing centres (1.02 Exaflops/sec).Geespace has launched 20 satellites to support safer autonomous driving.World-class digitalisation and AI-driven manufacturing.Mission & Vision: A Sustainable Future, A Better WorldCore Values: Truth-seeking & Practical, Hardworking & Enterprising, Collaborative & InnovativeCulture: Achiever, Problem-Solving, Benchmarking, Compliance

Role OverviewWe are seeking an experienced and strategic Customer Relations Specialist to lead our automotive customer service and case management operations. In this leadership role, you will champion customer loyalty, optimize CRM workflows and oversee the execution of end-to-end case management. You will act as the key liaison between our brand, dealer networks and executive leadership to ensure a premium, scalable service experience.

Your main responsibilities will include:Respond to customer inquiries providing clear, accurate information and resolving issues in a timely manner.Handling of online enquiries, inbound and outbound calls.Document customer interactions within the relevant systems with clear and concise notes.Ensure customer satisfaction through effective problem-solving.Engage and collaborate with team members to resolve customer cases and exceed the customer expectations.Follow all corporate policies and procedures to maintain quality and efficiency
Job Requirements:Previous experience in customer service call centre environmentStrong communication skills, both written and verbalAbility to remain calm and professional in high-pressure situationsTeam player with a collaborative and proactive approach to problem-solvingExcellent conflict resolution and problem-solving abilitiesProficiency with MS Office and confidence across digital platforms.Organised and detail-oriented