Senior Technical Account Manager, Dairy

Interested in a career that matters?

At Novonesis, we unlock the power of biology to create innovative food solutions that help businesses grow while contributing to a more sustainable future.

As a Senior Technical Account Manager, Dairy, you will play a key role in driving commercial and technical success across Australia. Based in Melbourne, you will partner with leading dairy, food, and beverage manufacturers leveraging our world-class BioSolutions (such as cultures, enzymes, and dairy technologies) to help them bring innovative products to market while building long-term strategic relationships. This is an exciting opportunity for a commercially driven professional with a strong technical mindset who enjoys combining business development, technical collaboration, and customer engagement to deliver meaningful impact.

The Role & Your Impact

In this role, you will manage a portfolio of strategic food and beverage customers while identifying new growth opportunities that support Novonesis' business ambitions.

Key responsibilities include:

• Manage strategic key accounts within the dairy sector and deliver sustained revenue growth across your assigned portfolio.
• Develop and execute strategic account plans aligned with business objectives and growth ambitions.
• Lead commercial discussions and support contract negotiations in collaboration with business and country leadership.
• Identify, develop, and convert new business opportunities, customer relationships, and market segments.
• Manage complex sales projects while coordinating activities across customers and internal stakeholders.
• Build and maintain strong relationships across procurement, R&D, product development, quality, production, marketing, and senior leadership teams.
• Partner closely with internal Sales, Commercial Development, Technical Application/R&D, and Supply Chain teams locally and globally to ensure seamless project delivery and high customer satisfaction.
• Present innovations, product launches, technical solutions, and business insights to customers while supporting production trials and commercialization activities.

What You’ll Need to Be Successful

We are looking for a commercially astute and customer-focused professional who thrives in a dynamic business environment.

Required qualifications:

• Tertiary qualification in Science, Business, or a related discipline.
• 5–8 years of professional experience in technical sales, account management, or commercial development within the dairy or dairy ingredients sector.
• Strong account management and business development capabilities.
• Experience managing customer relationships and commercial projects.
• Proficiency in CRM systems; experience with Salesforce is advantageous.

Key capabilities:

• Strong negotiation and influencing skills.
• Excellent communication and presentation skills.
• Analytical and strategic thinking.
• Results-oriented mindset.
• Self-motivated, proactive, and driven approach.

Additional Skills & Interests We Value

• Direct experience working with dairy applications, food ingredients, cultures, enzymes, or biotechnology solutions
• Exposure to product development, innovation, or technical sales environments.
• Experience collaborating with cross-functional global teams.
• Strong understanding of dairy processing, milk transformation, cheese/yogurt application processes.
• Passion for helping dairy customers bring healthy, sustainable, and innovative products to market.

What We Offer

At Novonesis, you will have the opportunity to:

• Build partnerships with leading food and beverage manufacturers.
• Work with innovative biosolutions that support a more sustainable food system.
• Collaborate with global commercial, technical, and R&D teams.
• Develop your career in a purpose-driven organization focused on innovation and growth.
• Be part of a collaborative and inclusive culture where your contributions make a difference.

Ways of Working / Working Conditions

• Customer-facing role based in Melbourne, Australia.
• Regular customer visits and relationship-building activities across the assigned territory.
• Close collaboration with regional and global stakeholders.
• Mix of strategic account management, business development, and project coordination responsibilities.

Our purpose guides the way

In Novonesis, we know that solutions rooted in biology can help solve humanity’s biggest challenges. Since we began more than a century ago, this has been our guide. It’s how we've gotten so far. And it’s how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless. If our purpose resonates with you, we encourage you to apply.

Opportunities for everyone

We are committed to an inclusive recruitment process and equal opportunity for all applicants. Therefore we ask you to apply without a cover letter or photo and instead include a few sentences in your CV explaining your motivation for applying.

We make all employment decisions based on business needs and welcome candidates with a wide range of backgrounds, including ethnicity, religion, gender, sexual orientation, age, disability, or veteran status.

Explore other openings

If this position isn’t the right fit, you may still find other opportunities with us. You’re welcome to explore open roles or create a job agent to stay connected with future opportunities at novonesis.com/Career