Resort Manager

About the role

As the On-site Manager, you will play a pivotal role in ensuring the smooth and efficient operation of our resort's front desk and guest services. You will be responsible for maintaining high service standards, fostering a positive work environment, and implementing strategic initiatives to enhance the overall guest experience.

Key responsibilities

• Oversee day-to-day operations of the front office, including check-in/check-out procedures, reservations, and guest services.

• Train, mentor, and supervise front desk staff to ensure exceptional customer service and adherence to resort policies.

• Manage room inventory and reservations to optimize occupancy and revenue.

• Collaborate with other departments to coordinate guest services and resolve issues promptly.

• Implement and enforce standard operating procedures to maintain a high level of efficiency and guest satisfaction.

• Monitor and analyze guest feedback to identify areas for improvement and implement corrective actions.

• Handle guest inquiries, concerns, and special requests in a professional and timely manner.

About you

• Proven experience as an On-Site Manager or similar role in the hospitality industry.

• Strong leadership and interpersonal skills with the ability to motivate and develop a high-performing team.

• Excellent organizational and multitasking abilities.

• In-depth knowledge of hotel management software and reservation systems.

• Exceptional customer service and problem-solving skills.

• Excellent communication skills, both written and verbal.

About us

We are Broadbeach Resort, a luxurious destination nestled in the heart of the vibrant Gold Coast. We pride ourselves on delivering exceptional guest experiences, combining modern elegance with unparalleled service.