Resort & Front Office

Resort & Front Office (Full-Time)

4-Star Resort

Are you a hands on hospitality professional who thrives in dynamic, guest focused environments? Located just 10 minutes south of the Cairns CBD, our vibrant 4 star Resort is seeking an experienced and service driven Resort & Front Office professional to support our team and ensure exceptional guest experiences.

This role is perfect for a skilled leader who enjoys variety, autonomy, and the opportunity to make a meaningful impact across both operations and guest services.

About the Role

As a Resort & Front Office professional, you’ll play a key role in ensuring the smooth operation of the resort’s front of house functions. You will support daily operations across guest services, staff supervision, compliance, and overall service quality, ensuring every guest, long term tenant, and owner occupier receives a warm and professional experience.

This role includes weekdays, weekends, and may require public holidays. NO early morning or night shifts, which is a bonus in this industry!

Key Responsibilities

Guest Experience & Service

• Deliver a consistently high standard of service from check-in to check-out.

• Manage guest enquiries, concerns, and feedback professionally and efficiently.

• Provide local insights, manage tour bookings, and promote resort facilities.

Front Office & Operations

• Oversee and support the day to day running of the front office, reception, and reservations during rostered shifts.

• Manage room inventory.

• Coordinate with housekeeping and maintenance teams to ensure room readiness and quality standards.

• Ensure accurate handling of guest accounts and transactions.

Team Leadership

• Maintain a positive, service-focused team culture.

• Provide performance feedback to senior management when required.

• Assist with training, mentoring, and supporting staff on shift.

Compliance, Systems & Stock

• Uphold health and safety standards, property regulations, and emergency procedures.

• Conduct room inspections for cleanliness and quality control.

• Assist with stock control and ordering of front office supplies, linen, and consumables.

• Confidently use Resly, our PMS.

What We're Looking For

• Minimum 3 years’ experience in front office or resort/hotel management.

• Certificate III, Diploma, or relevant qualification in Hospitality, Tourism, or Management (preferred).

• Strong leadership, communication, and interpersonal skills.

• Proven ability to perform in a fast paced, guest focused environment.

• Tech savvy, with experience in reservation systems.

• Must be available to work weekends and maybe required public holidays.

What We Offer

• Competitive hourly rate for the right candidate.

• A supportive and professional team environment.

• The opportunity to contribute to operations in a beautiful tropical resort setting.

Apply Now

If you’re passionate about hospitality and ready to bring your skills to a flexible role where you can make a genuine impact, we’d love to hear from you.

Please send your resume and a brief cover letter to be considered.

Only shortlisted candidates will be contacted. Applicants must be Australian residents or permanent residents.

No agencies, please.