Assistant Operations Officer

Assistant Operations Officer
Division: Revenue NSW
Employment Type: Various -1 x Ongoing role and 1x Temporary role (up to July 2027)
Grade: Clerk Grade 5/6
Salary: $102,936 - $113,579 + Superannuation
Location: Parramatta, Gosford, Maitland, Lithgow and Wollongong. Some travel may be required to engage with the team and our partners.
Applications Close: Monday 14th of September 2026 [at 9:59am]

About Revenue NSW  
Revenue NSW is the state’s principal revenue management agency. We are part of the Department of Customer Service. Our purpose is to contribute to a prosperous, safe, and fair society by collecting revenue, resolving fines, administering grants, and recovering debt.  

About the Team
Duties & Grants is part of the Taxes and Grants division within Revenue NSW. Taxes and Grants is responsible for customer interactions for all tax and grant products. We undertake assessments, revenue collection, enquiries, investigations and client education services. We administer grants and use our expertise to research, develop and implement programs to make it easier for our customers to comply.

We are seeking motivated and enthusiastic team players who are eager to learn and have a focus on investigating, analysing and assessing complex transactions.

About the Role
The primary purpose of this role is to administer complex legislation, research and analyse information, undertake compliance investigations, and provide quality customer service. This is an opportunity for you to be part of a diverse group utilising a broad range of skills from client contact, interpretation of legislation and high-level investigative and critical thinking skills while applying established policy and procedure.

Some of the other Key Responsibilities include:

• Administer state tax legislation, make assessments and decisions on complex matters and achieve key performance indicators
• Provide legislative and procedural advice to clients and client representatives to ensure they comply with state tax obligations
• Maintain comprehensive and up to date knowledge of legislation, policies, procedures and business rules to ensure consistency and accuracy in administration of legislation
• Gather information and undertake research, analysis and compliance audits/investigations
• Case management and the preparation of detailed submissions and reports
• Contribute to innovation and the development and implementation of improved processes.

To be successful in this role you will demonstrate experience in:

• Interpreting and administering state tax legislation as well as providing legislative procedural advice to taxpayers and their representatives on complex matters
• Researching and analysing information from multiple sources to undertake audit/investigation activities relating to state tax legislation
• Case management and the preparation of detailed correspondence, submissions and investigation reports
• Coaching and developing staff, offering guidance on technical, procedural, and business rules to ensure consistent and accurate legislative administration.
• Taking a positive and proactive attitude with a focus on time management and achieving business outcomes and key performance indicators.
  

What we need from you: 
An up-to-date CV and a brief cover letter (max 2 pages) outlining how your skills and experience are aligned to the role. 

For enquiries regarding this position, please contact Susie Scobie via email Susie.scobie@revenue.nsw.gov.au 

Working at DCS 

• 35-hour working week, with opportunities for flex leave where additional hours are worked 
• Revenue NSW is proud of our diverse and regional teams. We welcome flexible, hybrid working arrangements with your office location at one of our many Revenue NSW working locations https://www.nsw.gov.au/departments-and-agencies/customer-service/dcs-building-access (subject to approval and availability) 
• Learning tools are available for ongoing professional development 
• Health and wellbeing programs 
  

Salary Grade 5/6, with the base salary for this role starting at $102,936 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Amber Ellis via Amber.Ellis@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.     

Closing Date: Monday 14th of September 2026 [at 9:59am]

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace   
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process