Senior Case Coordinator Full-time Temporary with a Possibility of Permanency

Closes: 10 September 2026

Classification: Administrative Services Officer Class 6
Salary: $102,657 - $116,592 plus superannuation
Position No: 55801
Directorate: Justice and Community Safety
Advertised (Gazettal date): 27 August 2026
Contact Officer: Susan Walizada on Susan.Walizada@act.gov.au or (02) 6205 2066

Details: Victim Support ACT (VSACT) is seeking highly motivated individuals with excellent advocacy and communication skills to join our team at the Human rights Commission. If you thrive in a fast paced, client facing role with the ability to make a difference for clients, this could be the role for you.

The Senior Case Coordinator supports the Victims of Crime Commissioner’s functions under the Victims of Crime Act 1994 and Victims of Crime Regulation 2000 (the Regulation).

Working within the Client Services Team, the Senior Case Coordinator will be responsible for working with clients to promote their recovery from crime-related harm and ensure their rights are upheld in line with the Charter of Rights for Victims of Crime. This includes making initial contact with new clients, providing ongoing case coordination and advocacy in relation to a client’s engagement with the justice system, monitoring the provision of brokered therapeutic services, and supporting clients to apply for financial assistance as victims of crime. The Senior Case Coordinator works with clients of all ages, backgrounds and identities, over half of whom seek support in the context of family, domestic and/or sexual violence.

In addition to these duties, the Senior Case Coordinator provides support to the Client Services Team Leaders as required, including mentoring and support to less experienced staff, developing and maintaining positive working relationships with key stakeholders, and contributing to continuous improvement of service delivery.

We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.

Eligibility/ Other Requirements:

• Tertiary qualification in social work, counselling, psychology, human services delivery, criminal justice, law, or related disciplines is highly desirable.
• Experience working with Aboriginal and Torres Strait Islander community members, people from a Culturally and Linguistically Diverse background and people with a disability is highly desirable.
• Prior to commencing this role, a current registration issued under the Working with Vulnerable People (Background Checking) Act 2011 is required. For further information on Working with Vulnerable People registration refer to - Apply for or renew a WWVP registration - Access Canberra
• A National Police Check.

Note: This is a temporary position available for a period of eight months with the possibility of extension up to 12 months and/or permanency. A merit pool will be established from this selection process and will be used to fill vacancies over the next 12 months. Selection may be based on application and referee reports only.

How to Apply: Please review the Position Description and provide:

1. A written pitch no more than two pages demonstrating your ability and experience to perform the role, addressing both the Professional/Technical Skills and Knowledge and
   the Behavioural Capabilities.
2. A current curriculum vitae including the details of two referees (one of whom should be the current supervisor/manager).

Please ensure you submit all required items

Applications should be submitted via the Apply Now Button Below.

Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.

Where an offer of employment is for a fixed-term period, any related temporary contracts within the Territory will be issued in compliance with the requirements and applicable exceptions outlined in the Fair Work Act.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal.

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Note

This is a temporary position available for a period of eight months with the possibility of extension up to 12 months and/or permanency.