Stakeholder Ticketing Coordinator

Company description:

WORLD RUGBY LIMITED

Job description:

Closing date for applications is 13th September 2026

Full-time Fixed Term Contract starting October 2026 until November 2027
Location: Sydney (Gadigal), Australia

Rugby World Cup Australia (RWCA) is proud to deliver one of the world's most iconic sporting events — Men's Rugby World Cup 2027. More than a tournament, it's a celebration of Rugby's spirit, Australia's culture, and the power of sport to unite and inspire communities around the world.

Rugby World Cup Australia is seeking a Stakeholder Ticketing Coordinator to join our team in the Sydney CBD. Reporting to the Stakeholder Ticketing Lead, you will support the end‑to‑end delivery of the RWC 2027 Stakeholder (B2B) Ticketing Program, coordinating daily ticketing administration, maintaining accurate stakeholder records, and ensuring seamless operations across 52 matches and 8 venues. The role serves as a primary contact for stakeholders, providing timely customer support, managing communications, and assisting with the preparation of reports, guides, and operational documentation. Working closely with the Stakeholder Ticketing Lead, Ticketmaster, Finance, and internal teams, the coordinator helps deliver multiple sales phases, resolves technical or payment issues, and contributes to tournament‑time readiness and match‑day delivery ensuring an exceptional, high‑quality ticketing experience for all RWC stakeholders.

Key responsibilities include but are not limited to:

Stakeholder Support & Sales Administration

• Coordinate stakeholder ticket requests, orders, entitlements, and day‑to‑day administrative tasks.
• Support delivery of stakeholder (B2B) sales phases and maintain accurate records across ticketing systems.
• Prepare reports, sales updates, reconciliations, and monitor payments in collaboration with Ticketmaster and Finance.

Stakeholder Engagement & Customer Service

• Act as the primary contact for stakeholder queries, delivering timely and solution‑focused support.
• Build strong relationships and coordinate the distribution of stakeholder communications and updates.
• Assist with briefing materials and support match‑day operations, troubleshooting ticketing issues for stakeholders and guests.

Ticketing Operations

• Manage stakeholder accounts in the Client Ticket Portal (CTP), ensuring data accuracy and correct entitlements.
• Review seating manifests, allocations, and ticket distribution, escalating system issues as required.
• Support tournament‑time delivery through operational documentation, guides, and general ticketing assistance.

Qualifications & Experience

• 1-3 years' experience in ticketing, major events, customer service, stakeholder management, or a related operational/administrative role.
• Proven ability to manage high‑volume stakeholder enquiries (50-200+ per week) while building strong, professional relationships.
• Excellent communication skills (written and verbal), with the ability to provide timely (24-48 hr) and solution‑focused support.
• High attention to detail and accuracy across data entry, entitlements, reporting, and ticketing systems.
• Strong organisational skills with the ability to manage multiple concurrent priorities and perform well in fast‑paced environments.
• Tech‑savvy, proficient in Microsoft Office (especially Excel) with the ability to quickly learn new systems; experience with CRM/ticketing platforms is advantageous (Ticketmaster preferred).
• A collaborative, reliable team player with a positive attitude and flexibility to work evenings, weekends, and event days during tournament operations.

We offer:

• Competitive salary: We know world-class talent deserves to be rewarded.
• Hybrid game plan: Work from home on Mondays and Fridays, with a 3-day in-office schedule (Tues-Thu), moving to full-time in-office in 2027 as the tournament approaches.
• Unbeatable location: A modern space across from Sydney's Hyde Park, just a 5-minute walk from Town Hall, surrounded by public transport, great cafes, restaurants, and shops.
• Wellbeing first: Weekly fresh fruit, Lunch & Learns and a focus on keeping our team feeling their best on and off the field.
• Locker-room ready: Showers, fresh towels, and Dyson hair tools so you can reset and refresh any time.
• Team spirit: Weekly drinks and social catchups that celebrate wins big and small.
• Make your mark: Play a key role in bringing the third largest sporting event in the world to life right here in Australia!

Australia's hosting of the Rugby World Cup is a once-in-a-generation opportunity to grow the game, celebrate our people and culture, and deliver lasting social and economic impact. At the heart of our mission is diversity, inclusion, and legacy ensuring Rugby's growth benefits all and inspires a new generation of players, fans, and communities. Join us in shaping an unforgettable celebration of Rugby, culture, and community.

How to apply:

Please submit your CV (maximum 3 pages) outlining your suitability based on the requirements for the role via the APPLY NOW link. Only suitable candidates will be contacted.

In setting expectations, there will be a two-stage interview process in the Sydney CBD office.

All applicants need to be able to obtain their own unlimited working rights in Australia.

We do not accept unsolicited CVs from recruitment agencies and no fees will be payable.

Rugby World Cup Australia is committed to building a diverse workforce and therefore strongly encourages applications from underrepresented groups. We are committed to equality and inclusion and welcome applications from all individuals, regardless of their background and are happy to provide reasonable accommodations during the recruitment process. We strive to be a diverse and inclusive workplace, which reflects the global sport we want to be and where everyone can be themselves and feel they belong.