Participant Services Facilitator (NDIS & SIL Services)

Fraser Coast & Wide Bay | Part-Time | Immediate Start 

Ready to take the next step in your disability services career? 

Community Care Foundation is looking for an experienced Participant Services Facilitator to join our Participant Services team and help lead the delivery of high-quality, person-centred supports across the Fraser Coast and Wide Bay. 

This is a hands-on coordination role for someone who understands that great disability services are about more than rosters and paperwork — they are about people, relationships, quality and outcomes. 

Working closely with participants, their stakeholders and our Lifestyle Support Workers, you will help ensure our services are safe, compliant, well-coordinated and focused on achieving meaningful outcomes for the people we support. 

If you are organised, confident, solutions-focused and passionate about quality disability services, we want to hear from you! 

Why Join Community Care Foundation? 

At Community Care Foundation, we believe that if we want to provide exceptional support to participants, we need to provide exceptional support to our people too. 

When you join us, you can expect: 

• Competitive SCHADS Award remuneration, with pay determined according to your experience and qualifications 
• Salary packaging up to $18,550 per year 
• A supportive leadership team that provides guidance and backs you to succeed 
• Ongoing training 
• Professional development opportunities to continue building your skills 
• Employee Assistance Program and Mental Health First Aid support 
• A genuine opportunity to make a difference within a long-standing registered charity and not-for-profit organisation 
• The opportunity to work for an organisation that has been supporting the Fraser Coast community for more than 30 years 
• A values-driven workplace where quality matters and people matter 
• A team environment where you are encouraged to contribute ideas and be part of continuous improvement 

We respect your experience.  We value your judgement.  We back you professionally. 

The Role 

As a Participant Services Facilitator, you will play an important role in the day-to-day coordination and quality oversight of allocated participant services and SIL operations. 

Your responsibilities will include: 

• Coordinating the effective and efficient delivery of participant services and SIL operations 
• Working collaboratively with participants and stakeholders to support NDIS goals and positive outcomes 
• Building and maintaining strong relationships with participants, families, stakeholders and support teams 
• Communicating proactively, professionally and in a timely manner with participants, stakeholders and team members, recognising that timely communication is essential to quality service delivery 
• Providing day-to-day guidance, supervision and support to Lifestyle Support Workers and Senior Support Workers 
• Supporting staff training, development, mandatory training and competency requirements 
• Working alongside Rostering to maintain appropriate staffing levels and continuity of support 
• Proactively monitoring and managing overtime 
• Reviewing participant documentation, support plans, health passports, risk assessments and allied health plans 
• Conducting audits and quality checks to ensure documentation and service delivery meet required standards 
• Supporting incident investigations and ensuring reports are completed within required timeframes 
• Participating in recruitment, onboarding and offboarding of participant services and staff 
• Supporting performance and conflict management in partnership with HR and the Team Leader 
• Facilitating and attending team and stakeholder meetings 
• Approving staff timesheets within required payroll timeframes 
• Supporting continuous improvement across participant services 
• Participating in a 7-day rotating after-hours on-call roster 
• Providing direct participant support when required 

The position description identifies the role as having responsibility for effective participant service and SIL operations, staff support, compliance, quality, stakeholder relationships and continuous improvement. 

Who Thrives Here? 

This role will suit someone who: 

• Has solid experience within the disability or community services sector 
• Understands person-centred practice and the importance of participant choice and empowerment 
• Is confident coordinating people, services and competing priorities 
• Builds positive and professional relationships with participants, families, stakeholders and staff through clear, respectful and timely communication 
• Has strong organisational and administrative skills 
• Is confident having difficult conversations and managing performance or conflict professionally 
• Remains calm and solutions-focused when things don’t go to plan 
• Has strong attention to detail and understands the importance of compliance and quality 
• Is comfortable providing leadership, guidance and support to frontline staff 
• Understands the value of timely communication and follows through on emails, requests, actions and commitments without needing to be chased 
• Communicates clearly, professionally and respectfully, particularly when managing competing priorities or challenging situations 
• Takes initiative and doesn’t wait to be asked to solve a problem 
• Wants to contribute to a team culture focused on quality, accountability and continuous improvement 

Essential Requirements 

• Relevant experience in the disability, community services or similar sector 
• Understanding of NDIS requirements and person-centred practice 
• Ability to obtain and maintain an NDIS Worker Screening Check 
• Ability to obtain and maintain a Blue Card 
• Current QLD Driver’s Licence 
• Ability to participate in a 7-day rotating after-hours on-call roster 
• Relevant qualifications in Community Services, Disability, Leadership/Management or a related field will be highly regarded 

Highly Regarded 

• Experience in a coordination, senior support, team leader or supervisory role 
• Experience within SIL or other NDIS-funded services 
• Experience supervising and supporting frontline staff 
• Knowledge of participant documentation, audits, incident management and compliance 
• Experience with rostering and workforce coordination 
• Experience managing overtime and staffing requirements 
• Strong understanding of Positive Behaviour Support and restrictive practices 
• Experience working collaboratively with allied health professionals and other stakeholders 

Our Values 

Our culture is built on: 

TRUST | RESPECT | INTEGRITY | COMMUNITY | INNOVATION 

These aren’t just words on a wall. They guide how we work with participants, our teams and each other. 

Community Care Foundation is proud to be a registered charity and long-standing not-for-profit organisation supporting people living with disability across the Fraser Coast and Wide Bay. 

We have been part of this community for more than 30 years — and we’re continuing to grow. 

Your Next Step 

If you’re ready for a role where you can use your experience, develop your leadership skills and have a genuine impact on the quality of services provided to people living with disability, this could be your next move. 

Immediate start available. 

Our standards are high — so is our support. 

Click Apply and tell us about your experience and why you believe you would be a great fit for Community Care Foundation. 

How to Apply 

Please submit your resume and cover letter outlining your relevant experience and why you are interested in joining Community Care Foundation. 

For enquiries, contact:  hr@communitycarefoundation.org.au 

Community Care Foundation celebrates diversity. We welcome applications from people of all backgrounds — including Aboriginal and Torres Strait Islander peoples, LGBTIQA+ communities, culturally diverse candidates, people living with disability, mature-aged workers and those new to leadership. 

We are currently unable to provide employment sponsorship and applicants requiring sponsorship will not be contacted at this time. 

If you require reasonable adjustments during the recruitment process to help you shine, please let us know. 

Let’s build a stronger, more inclusive community together — one life at a time.