Parking and Community Laws Support Officer

We are East Gippsland Shire

East Gippsland is a natural playground with over 21,000 square km of land including ski fields, high country, nine national parks, two significant marine parks, Australia's largest navigable inland lake system and stunning coastlines included!

Business Unit

The Governance and Regulatory Services unit supports a safe, accessible and well-managed community through the delivery of regulatory and compliance services. The team works with residents, businesses and visitors to provide education, respond to community concerns and administer Council's responsibilities under relevant legislation and local laws.

The Opportunity

As the Parking and Community Laws Support Officer, you will help deliver Council's parking, community laws and animal management services across Bairnsdale and Lakes Entrance. You will undertake parking patrols, respond to community enquiries and assist with animal management and broader compliance activities.

Using a combination of education, customer service and authorised enforcement, you will help community members understand their responsibilities and support positive compliance outcomes. You will also assist Community Laws Officers and provide relief for School Crossing Supervisors when required.

This is a full-time position based across Bairnsdale and Lakes Entrance. Some weekend and public holiday work may be required.

Key responsibilities include:

• Undertake parking patrols, respond to parking-related matters and issue infringement notices as required.
• Provide clear advice to the community about parking requirements and encourage voluntary compliance through education.
• Assist with animal management duties, including handling, impounding and transporting animals.
• Maintain accurate records to support investigations, inspections and compliance activities across community laws and animal management.
• Provide relief for School Crossing Supervisors when required.

What we're looking for:

• Strong customer service and communication skills, including the ability to manage difficult or confrontational situations professionally.
• Experience in parking compliance, animal management or a related regulatory environment.
• Confidence handling animals, particularly dogs and cats, using safe work practices.
• Ability to interpret and apply legislation, Council procedures and established guidelines.
• An organised and reliable approach, with the ability to work independently, prioritise tasks and contribute positively to a team.

Why you'll love EGSC:

Work-Life Balance:

• Option to purchase additional leave
• Flexible start and finish times
• Discounted memberships to our Recreation Centres

Competitive Salaries:

• Annual leave loading paid as a lump sum in December!
• Banded salaries with built in yearly increases!

A Supportive environment:

• 17 weeks paid parental leave pro rata
• Additional special leave available for chronic health conditions and other special needs
• Learning and Development team to keep your skills up to date and give you the opportunity to develop your career!
• Employee Assistance Program offering counselling support when you need it
• Staff consultative committee - management consult staff on big decisions

Does this sound like the role for you? Apply now!

To apply, please upload:

• Your resume, including 2 references
• A cover letter, explaining why you're interested in the position and the skills you will bring to the role
• A statement explaining how you meet each of the following Criteria:

1. Demonstrated customer service and conflict resolution skills.
2. Ability to interpret and apply legislation and Council procedures.
3. Experience in parking, animal management or other compliance activities, including animal handling where relevant.
4. Ability to work autonomously and prioritise workload.

Questions? Contact Karen MacDonald, Community Laws Coordinator on 03 •••• •500

Applications close at 11:45pm on 3 weeks from upload date

East Gippsland Shire Council is committed to being a diverse and inclusive organisation that supports flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islander people, people who identify as LGBTIQA+, gender diverse people, religiously, culturally and linguistically diverse people and people of any age.

East Gippsland Shire Council is committed to upholding the Child Safe Standards and has a zero tolerance for child abuse and harm. To uphold these standards a valid working with children check is required to be held for applicable positions.