Digital & CX Support Specialist

Working for Cricket Australia means that you become a part of Australia's proud history and help us look toward the future. Our players and teams are successful, inspiring and reflect the values and aspirations of the community they represent. As an organisation, we are seeking to drive bold, transformative change in digital experiences, junior participation, culturally diverse inclusion, gender equality and sustainability, whilst also reimagining the W/BBL, building player connection through storytelling and playing our part in developing the game globally.

Our purpose is clear; to unite and inspire everyone to love and play cricket. Cricket is so much more than just a game; it brings people together and binds us all through our shared experiences.

This is your opportunity to join a purpose led organisation that truly makes a difference to Australians.

ABOUT THE ROLE

This is an exciting time for us, as we have created a brand-new Digital & CX Support Specialist role within our Digital and Technology Department. This 9-month fixed term role will support the delivery of exceptional digital and customer experiences across Australian Cricket's digital ecosystem by coordinating website operations, digital content publishing, customer feedback programs, and performance insights.

The role works closely with the Digital and Technology and cross-functional teams to ensure engaging, data-informed experiences that drive participation, fan engagement, and commercial outcomes across the Play, Attend and Follow customer journeys.

Reporting to the Senior Product Manager, you'll be responsible for:

• Providing operational support and coordination for cricket.com.au, State & Territory and Big Bash websites, working closely with Product, Marketing, Content, Community Cricket and Commercial teams to deliver non-editorial content and campaigns.
• Leading digital publishing and performance management, maintaining publishing calendars, monitoring performance metrics, identifying optimisation opportunities, and supporting audience growth and engagement across Play, Attend and Follow segments.
• Executing match day and commercial digital operations, ensuring timely content delivery, campaign activation, sponsorship fulfilment, and a seamless digital experience across all web properties.
• Designing surveys in conjunction with CX team and business units to help uncover customer pain points, test hypotheses, and evaluate initiatives.
• Coordinating with cross-functional teams (E.g. Data & Technology) to ensure timely and accurate survey distribution across key customer journeys (play, attend, follow).
• Building and maintaining dashboards and reports to help stakeholders extract actionable insights from survey data.

WHO WE ARE LOOKING FOR

Qualifications:

• Relevant Tertiary qualifications

Essential skills, competencies and experience:

• Excellent attention to detail and quality assurance
• Excellent written and verbal communication skills.
• Ability to build strong stakeholder relationships and work collaboratively across teams.
• Excellent organisational and time management skills, with the ability to manage competing priorities, adapt to changing business needs, and consistently deliver against deadlines
• Comfort working in a fast-paced environments with the occasional after-hours event support.
• Strong problem solving and issue resolution capabilities

Desirable skills, competencies and experience:

• Experience working within sporting, media, membership or consumer-focused digital environments
• Experience in customer experience, research, marketing, or a related field
• Experience with CMS platforms and website content management
• Strong analytical skills with experience in survey tools, dashboards and Excel
• A passion for cricket

WHAT'S IN IT FOR YOU?

Our employees at Cricket are gifted an additional week of leave at the end of the season! As a CA employee, you will also have other benefits including:

• Tickets to the Cricket for you to take your friends and family and experience Australia's favourite game!
• A flexible working environment, meaning we strike the balance of what you need and what works for the business (this isn't limited to working remotely)
• Discounts from our partners such as ASICS and salary packaging options
• A multitude of leave types including paid parental leave and volunteer leave

OUR CULTURE

Cricket is a sport for all Australians and our workplace reflects that. We recognise our differences are our strength and a diverse and inclusive workforce is fundamental to our success. We strongly encourage Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, people of colour, gender, LGBTIQ+ people, people with diverse religious beliefs and people with a disability to apply. Our culture is founded on our values:

• Aspire
• Respect
• Lead together

Australian Cricket, including Cricket Australia, is committed to being a child safe organisation and requires all team members to hold a valid Working with Children Check.

If you need assistance or adjustments to fully participate in the application process, please contact *******@cricket.com.au

Please submit your application via the link by 11:59pm September 6, 2026. In the meantime, follow us on our socials via Instagram @cricketaustralia, via X @cricketaus and via our website https://www.cricket.com.au/