Passenger Services & Operations - Multiple Roles - Western Sydney International

Start date: 12 October 2026

Passenger Services & Operations | Multiple Roles | Western Sydney International Airport

Be part of the future of aviation at WSI

Menzies Aviation is excited to be establishing our operations at Western Sydney International Airport (WSI), one of Australia’s newest and most significant aviation developments.

This is a unique opportunity to join a brand-new airport operation from the ground up, helping establish a safe, efficient and customer-focused operation from day one.

We are looking for customer-focused, operationally capable and highly motivated people to join our Above Wing Passenger Services & Operations team across a range of positions.

Current opportunities:

Passenger Services Officer
Deliver a high standard of customer service across check-in, boarding, arrivals, special assistance and other passenger processing activities.

Service Desk Officer
Coordinate flight check-in and passenger service activities, supporting airline requirements, operational communication, documentation and flight closure processes.

Turnaround Coordinator
Coordinate aircraft turnaround activities across airline, ramp and service providers to deliver a safe, secure and punctual departure.

Operations Officer
Coordinate operational communications, flight documentation and pre-flight activities to support the safe and efficient movement of aircraft.

Load Controller
Manage and monitor aircraft load planning, documentation and operational communications to support safe, efficient and on-time departures.

Passenger Services Supervisor
Lead and support Passenger Services teams, providing direction, coaching and operational oversight to ensure safe, efficient and high-performing service delivery.

Important – Cover Letter Required

Your application must include a cover letter identifying the role you consider most suitable for your skills and experience and explaining why you are suited to the position including relevant licensing / certifications.

Applications without a cover letter will not be considered.

All positions are Permanent Part Time (minimum 20 hours per week) and are permanently rostered on night shifts to early mornings across a 7-day rotational roster.

Shifts are expected to operate between approximately 19:00 and 01:00, including rotational weekends and public holidays. You must have the availability and commitment to work regular night shifts as part of your roster.

Who we are

People. Passion. Pride – the focus for our teams since 1833.

Menzies Aviation is a global leader in aviation services, operating across more than 65 countries and hundreds of locations. At WSI, you’ll have the opportunity to join a new team, help shape the operation from the beginning and build your aviation career with an industry leader.

What you’ll be doing

Depending on the position, your responsibilities may include:

• Delivering professional, friendly and customer-focused service throughout the passenger journey.

• Passenger check-in, boarding, arrivals and gate operations.

• Assisting passengers requiring special assistance.

• Coordinating aircraft turnarounds and communicating effectively with airline, ramp and operational teams.

• Supporting load control and aircraft documentation activities.

• Monitoring operational information and coordinating responses through service desk functions.

• Supporting the safe and efficient movement of passengers, baggage and aircraft through the operation.

• Managing flight disruptions while maintaining a calm, professional and customer-focused approach.

• Maintaining accurate operational records and documentation.

• Leading and supporting team members where applicable.

Across all positions, you will play an important role in delivering a safe, efficient and seamless experience for passengers and airline customers.

What we need from you

We are looking for people who demonstrate:

• Previous aviation, airport, customer service or relevant airport operational experience.

• A genuine commitment to exceptional customer service.

• Excellent communication and interpersonal skills.

• The ability to remain calm and professional in a fast-paced, time-critical environment.

• Strong attention to detail and the ability to follow procedures accurately.

• Excellent teamwork and collaboration skills.

• The flexibility to support changing operational requirements.

• A strong work ethic and commitment to reliability.

• Fluency in spoken and written English.

• Unrestricted working rights in Australia without employer sponsorship.

• Willingness to complete all required aviation security, background and pre-employment checks.

Role-specific requirements may apply, including relevant aviation, operational coordination or leadership experience for Load Controller, Turnaround Coordinator, Operations Officer and Supervisor positions.

What’s in it for you

• Competitive pay – base rates from $30.92 to $40.64 per hour, with rates determined by the role, classification and relevant experience, plus applicable shift penalties and allowances.

• Be part of something new – help establish our WSI operation from the ground up.

• Permanent part-time employment with a minimum of 20 hours per week average.

• Permanent night shifts, approximately between the span of 19:00 - 01:00 hours.

• Comprehensive training and ongoing development.

• Opportunities to build your skills and progress your aviation career.

• Join a supportive team focused on safety, service, respect and teamwork.

Diversity

Menzies Aviation is committed to being an equal opportunity employer and encourages applications from suitably qualified and eligible applicants.

We strive to create an inclusive working environment where everyone is valued and has the opportunity to reach their full potential.

As part of our recruitment process, applicants will be required to undergo a Police Check, Airport Security Check and pre-employment medical.

Next steps

Ready to be part of something new?

Apply today to join Menzies Aviation at Western Sydney International Airport.

Your cover letter is mandatory and must identify the role that best matches your skills, qualifications and experience, with a clear explanation of why your background and capabilities make you suited to that position.

Applications without a cover letter will not be considered.

We look forward to hearing from you and welcoming you to our new WSI team.