Customer Service Specialist

At Suncorp, we're building futures and protecting what matters. As part of our SUN & GIO team, we're looking for customer-focused individuals to join us as Customer Service Specialists in our Newcastle team. 

If you're passionate about delivering outstanding customer experiences and enjoy helping people find the right solutions, this is an opportunity to build a rewarding career with one of Australia's leading insurance brands.

You'll help customers navigate their insurance needs, provide exceptional service, and make a meaningful difference through every interaction. Based in our Newcastle office, you'll join a supportive team culture that values development, collaboration, and delivering great customer outcomes. 

What you'll be doing

As an Insurance Specialist, you'll be the first point of contact for customers calling about their insurance needs. Every conversation is different, and your focus will be on understanding customer circumstances, providing guidance, and helping customers make informed decisions. 

You'll:

• Assist new and existing SUN & GIO customers with insurance enquiries, policy updates, renewals, and product information. 
• Build rapport and uncover customer needs through meaningful conversations. 
• Achieve service & sales targets while putting the customer first
• Educate customers on insurance products and services and help them choose solutions that suit their circumstances. 
• Deliver exceptional customer experiences while achieving performance outcomes. 
• Confidently navigate multiple systems and tools while managing customer enquiries. 
• Make complex information simple and easy for customers to understand. 
• Contribute to a positive, high-performing team environment. 

What you'll bring

We're looking for positive, resilient, and customer-focused individuals who enjoy helping people and building genuine connections.

You'll have:

• Experience in a customer-facing environment such as customer service, retail, hospitality, contact centre or sales. 
• Strong communication and relationship-building skills.
• The ability to ask great questions and understand customer needs. 
• Confidence using technology and navigating multiple computer systems. 
• Strong problem-solving skills and attention to detail. 
• Resilience and adaptability in a fast-paced environment. 
• A genuine passion for delivering great customer experiences.
• A growth mindset and willingness to learn. 

Previous insurance experience is not required. We'll provide the training and support you need to succeed. We're looking for people with the right attitude, strong customer focus, and eagerness to learn. 

Shift Options

We are currently recruiting for full-time positions across the following shift options:

• Option 1: Monday to Friday, with a start window of 8:00am to 10:00am
• Option 2: Monday to Friday, with a start window of 10:00am to 11:00am (During daylight savings this start window will change to 10:00am to 12:00pm).
• Option 3: Tuesday to Saturday, with a start window of 8:00am to 10:00am

What does a start window mean?

Your rostered start time may be scheduled at any time within the advertised start window. For example, an 8:00am to 10:00am start window means you could commence your shift at any time between those hours and will work your full shift from that point.

Successful candidates must be able to commit to their selected shift pattern for a minimum of six months. 

Training & Working Arrangements

Your success starts with in investing in your development. Successful candidates will commence a comprehensive paid training program beginning 7th October 2026. Training will run for 7 weeks in total from Monday – Friday 8:30-4:30pm. 

During this period, you'll be based full-time in our Newcastle office, allowing you to build capability, confidence, and connections within the team. Once training is complete, you’ll transition to your rostered hours and work with your leader around moving to our hybrid working arrangements.

What You'll Enjoy

At Suncorp, we're committed to helping our people thrive both professionally and personally.

• Access our award-winning Shine platform, your central hub for exclusive perks, wellbeing support, career development, and recognition.
• Opportunity to receive performance-based incentives and Suncorp shares for eligible employees.
• Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid lifestyle leave annually.
• Paid study support, career breaks, on-the-job learning opportunities, and a $1,000 referral bonus for eligible employees.
• Free wellbeing coaching, a dedicated Employee Council, and confidential Employee Assistance Program (EAP) support.
• Discounts at more than 900 retailers, Fitness Passport access, and reduced superannuation fees.
• Paid volunteer leave, donation matching, and unlimited emergency response leave.
• Ongoing career development opportunities across one of Australasia's leading financial services groups.

Why Suncorp?

At Suncorp, we believe we're at our best when our workforce reflects the diverse communities in which we live and operate. We are passionate about creating an inclusive workplace where our people feel valued, respected, and connected.

We foster flexible ways of working, meaningful career development opportunities, and strong connections between our people, customers, and communities. Whatever your background, you'll be supported to grow your career and make a real impact.

If you're looking for a role where you can build meaningful customer relationships, develop new skills, and be part of a team that genuinely cares, we'd love to hear from you.

Know someone who'd be a great fit for this role? Refer them!

Great people know great people. If you have someone in mind who would be a fit for this opportunity, we'd love to hear about them.

To submit your referral, please review the knowledge article HFAQ305 Refer a friend for a job - Knowledge and follow the steps carefully to ensure your referral is submitted successfully.

If you require any support or adjustments to participate equitably in our recruitment process or in the workplace, please contact sophia.fretwell@suncorp.com.au for a confidential conversation.

Apply today and help us build futures and protect what matters.