ServiceNow Software Engineer (Developer)

Australian citizenship required. Must be able to obtain Negative Vetting Level 1 security clearance.

Location: Canberra (Hybrid).

What to Submit

1. A tailored resume in docx format (strictly 3 pages max)
2. A one page (5000 character) summary response to the selection criteria below.
3. A completed AEC Candidate Submission Guide.

RFQ Details

• RFQ ID: LH-07473
• Agency: Australian Electoral Commission
• Closing Date: Monday, 14 September 2026 at 11:59pm Canberra time
• Estimated Start Date: Monday, 5 October 2026
• Initial Contract Duration: 5 October 2026 to 30 June 2027
• Extension Term: 12 months
• Number of Extensions: 1
• Experience Level: APS6 equivalent
• Security Clearance: Must be able to obtain Negative Vetting Level 1
• Location of Work: ACT
• Working Arrangements: Hybrid
• Maximum Hours: 40 hours per week

Job Details

The ServiceNow Developer will be responsible for delivering high-quality, hands-on technical development across the AEC’s ServiceNow platform to support critical digital and service delivery outcomes. The role requires strong, proven experience in ServiceNow configuration and custom development, with responsibility for designing, building, enhancing and supporting solutions across one or more ServiceNow products, including IT Service Management (ITSM), Human Resources Service Delivery (HRSD) and Customer Service Management (CSM).

Working within an agile delivery team, the ServiceNow Developer will contribute across the full development lifecycle, including requirements refinement, solution design, build, testing, deployment and post-implementation support, and will work closely with product owners, business analysts, architects and operational teams to deliver secure, reliable and scalable solutions.

The role will also contribute to platform maintenance activities, including upgrades, defect resolution, performance optimisation and technical documentation, and will be expected to operate with a high degree of independence, professionalism and technical proficiency to meet delivery timeframes and quality standards within a complex government environment.

Applicants will perform the role from the National Office in Canberra. Hybrid working arrangements involving onsite attendance and remote working will be accepted. Applicants in other locations may be considered at the Hiring Manager’s discretion. Where AEC accommodation is unavailable, remote working will be accepted.

Key Duties and Responsibilities

• Performing coding (JavaScript) and configuration (Flow Designer, UI Builder, Business Rules) on the ServiceNow platform.
• Collaborate with business analysts, user researchers and service designers to understand business requirements and translate them into final working solutions.
• Enhance existing ServiceNow applications and modules.
• Work in accordance with agile principles and practices including participation in agile ceremonies.
• Document all technical designs, specifications, and knowledge transfer materials.
• Collaborate with IT and business teams to develop best practices for ServiceNow development.
• Stay on top of new ServiceNow features and functionalities and incorporate them into the development process.
• Contribute to the continuous improvement of the ServiceNow platform by providing recommendations for process and system enhancements.

Any required travel will be discussed in advance and notice given wherever practicable.

Technical Skills

• ServiceNow configuration and custom development
• JavaScript
• Flow Designer
• UI Builder
• Business Rules
• Script Includes
• Client Scripts
• UI Policies
• REST APIs, web services and authentication mechanisms
• ITSM, HRSD and CSM
• Agile development practices

About the Project

The role sits within the AEC’s Application Platform Management Section, which is focused on consolidating application platforms and ensuring continuity of support. As a ServiceNow Developer, you will concentrate on the technical capabilities of the ServiceNow platform, delivering secure, scalable solutions that enhance business operations and service delivery. You’ll work across the full development lifecycle and collaborate with stakeholders to optimise performance, reliability, and compliance.

The role will be part of the Chief Information Officer Division which delivers a range of ICT services to the agency including infrastructure, application development and communications. ICT services are delivered through a select sourcing model, with a mixture of in-house and outsourced resources.

The Chief Information Officer Division is committed to building the agency’s information technology capability by providing resilient, modern, and secure systems informed by data and insights, and to upskill teams to develop innovative new products and services.

Selection Criteria

Essential Criteria

1. • Current ServiceNow Certified System Administrator (CSA) certification.
   • Demonstrated, strong hands-on experience as a ServiceNow Developer delivering configuration and custom development within enterprise ServiceNow environments.
   • Proven experience across the full ServiceNow development lifecycle, including requirements refinement, solution design, build, testing, deployment and post-implementation support.
   • Strong skills in ServiceNow scripting and development technologies, including JavaScript, Business Rules, Script Includes, Client Scripts, UI Policies and Flow Designer.
   • Demonstrated experience integrating ServiceNow with external systems using REST APIs, web services and authentication mechanisms.
2. • Strong analytical and problem-solving skills, with a demonstrated ability to diagnose complex technical issues and implement sustainable solutions.
   • Excellent communication and stakeholder engagement skills, with the ability to work effectively with technical and non-technical personnel.
   • Ability to work autonomously with minimal supervision, manage competing priorities and meet delivery timeframes in a fast-paced environment.
   • Experience working in environments with strong governance, change management and security requirements.

3. To be considered compliant, submissions need to be provided in 1 PDF Document including:

   Page 1 - a completed copy of the AEC Candidate Submission Guide provided as part of the industry brief (Emailed to the listed BuyICT contact address upon RFQ publication):

   • Provide information for the following items: Candidate Name, Position Title, Opportunity ID, Candidate Availability, Location, Citizenship Status, Security Clearance Level, Planned Leave (exceeding 1 week), Additional Engagements, Submitting Consultant.
   • Choose an item or check the box that applies to the following options: Previous AEC Employee or Contractor, Current AEC Contractor, Code of Conduct, Submission History, Authority to Represent, Submission Compliancy.
   • Consultant comments may be added (must be limited to the space provided).

   Page 2 - A one-page pitch addressing the selection criteria. This should not exceed one page.

   Pages 3 - 5 - A resume of no more than three pages.

   We will strictly adhere to the above requirements. Submissions will be deemed non-compliant if they do not meet the listed criteria, if they exceed the 5-page limit or if the rates of submitted candidates are included in the PDF.

Desirable Criteria

1. • ServiceNow Product Certifications in one or more of the following: IT Service Management (ITSM), Human Resources Service Delivery (HRSD) and Customer Service Management (CSM).
   • Experience delivering solutions across ITSM, HRSD and/or CSM within medium to large organisations.
   • Experience supporting platform maintenance activities, including upgrades, patching, defect resolution, monitoring and performance optimisation.
   • Familiarity with ITIL or service management frameworks and their practical application within ServiceNow.
   • Experience working within Australian Government, regulated or security-sensitive ICT environments.
   • Experience working in agile or hybrid delivery environments.

Why choose Pinaka

We know the government ICT market and we keep things straightforward. We take time to understand your background, your goals and the type of role that suits you. We believe transparency is about more than rates and our margins are fair and always disclosed.

What you can expect from us...

1. Fair, disclosed margins
2. Clear communication at every stage
3. Honest advice on fit and competitiveness
4. Visibility on submissions and process status
5. A professional and respectful experience

How you are paid...

You choose what's best for you.

1. PAYG through Pinaka
2. Third-party payroll
3. Self-employed (own ABN)
   With a single, transparent and fixed margin, we ensure compliance to all state and payroll laws. So that is one less thing for you to worry about.

BYO CONTRACT

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