Information Technology Support Consultant

About TBHAt TBH, we dream of transforming communities and improving lives, by providing innovative solutions to our clients most complex problems.
We’re one of Australia’s largest privately owned, independent consultancy with an international footprint, and have been specialising in high-risk, large-scale and challenging projects since 1965.As leaders in our field and trusted advisors, we have provided specialist project management services to the public and private sectors on over 8,000 landmark projects across Asia-Pacific and the Middle East.
TBH has been growing rapidly in Australia and internationally, but continues to be a connected, collaborative and supportive team. We have set our strategy looking ahead to 2030, to ensure we continue to meet the needs of clients and set ourselves up as a business for the future.
About the OpportunityWe are looking forward to welcoming an IT Support Consultant to join our Information Technology team in North Sydney.
As our IT Support Consultant, you’ll play an important role in keeping our people connected, productive and supported by providing hands-on technology support across TBH. From helping a colleague get set up with their new laptop to troubleshooting an unexpected IT issue, you’ll be the go-to person for day-to-day technology support while helping us maintain a secure, reliable and continuously improving IT environment.
This is an on-site based role in our North Sydney office, offering plenty of opportunity to work directly with our people and make a difference to their day.
As our IT Support Consultant, you’ll be responsible for:Provide Level 1 support for on-site and remote users, ensuring timely and effective resolution of incidents and service requests.Serve as the first point of contact for the helpdesk, escalating complex issues to senior team members as required.Configure and deploy laptops and devices in accordance with the Standard Operating Environment.Assist with workstation setup, including ergonomic configuration and basic hardware troubleshooting.Support user account administration, including password resets and access management under established procedures.Assist with software installation, updates, and patching activities to maintain system security and performance.Contribute to maintaining accurate documentation and knowledge base articles.Support cybersecurity awareness initiatives and adhere to organisational security policies and procedures.Participate in continual service improvement activities aligned with IT service management practices.
What you’ll bringAs our successful candidate you'll bring:A relevant tertiary qualification in IT, network support or desktop support.Basic experience in an IT support environment, with the ability to troubleshoot and resolve technical issues.Working knowledge of Windows environments, Microsoft 365, Active Directory and ticketing systems.Knowledge of service requests and incident management, with an understanding of IT service management practices.Industry certifications such as CompTIA A+ or Microsoft Certified: Fundamentals are beneficial, with ITIL V4 certification preferred.A strong customer service mindset, with clear and professional communication skills.The ability to manage competing priorities, meet service deadlines and stay organised.A willingness to learn, develop your technical capability and contribute within a structured IT environment.A reliable, accountable and practical approach to your day-to-day work.
Why work at TBHAt TBH, we are ACHIEVEMENT and outcome focused, operating with aligned strategic intent and delivering on our promises to ensure optimum results for our clients. Additionally, our ONE TEAM culture drives us to operate with one way of working that fosters care and collaboration.
Through our strong values, TBH is committed to fostering an inclusive environment where everyone can feel comfortable to be their full selves at work. We value people from different backgrounds and all walks-of-life as we believe our collective experience inspires blue-sky thinking and creative solutions.
As a proud WORK180 Endorsed Employer for Women, we believe in gender equality and equal opportunity. You can view more about our company’s commitment to diversity, equity and inclusion here: https://work180.com/en-au/for-women/employer/tracey-brunstrom-hammond-tbh
What TBH can offer youAlong with a competitive salary plus bonus, and limitless opportunity to progress your career and passions with us, TBH also offers employees:Flexible working - we understand employees may need to adjust their working arrangements for personal reasons or to “work from anywhere” for a fixed or indefinite period.Inclusive culture - at TBH, we’re committed to fostering an environment where all individuals feel valued, respected, and empowered to thrive.Parental leave - we provide 16 weeks of parental leave for primary carers, and 3 weeks of parental leave for secondary carer.Career development - employees are supported with their career development through on-the-job training and mentorship, in-house training programs and financial support for approved industry institutions and associations.Health & wellbeing - all employees have access to our Employee Assistance Program, Telus Health, an independent, confidential service to help you to improve your health and wellbeing, resolve challenges and reach your goals. Annual flu vaccinations are also offered by TBH.Social events - a range of social events and company-sponsored sporting events take place throughout the year to help employees build connections with others across the organisation.Reward and recognition - TBH employees are recognised for their contributions through our Award programs, remuneration packages and promotion opportunities.