Residential Services Officer

Permanent Full‑time | 40 hours per week with a monthly ADO

$35.14 per hour + salary packaging

About the Role

We are now seeking an experienced and values‑driven Residential Admissions & Finance Officer to join our Residential Services team. The Residential Services Admissions Officer plays a key role in supporting admissions to Residential Care. This includes preparing admission applications, completing Residential Care Agreements, and working closely with residents, families, and staff to ensure a smooth transition into care.

Key Responsibilities

• Support residents and families through the admissions process, ensuring clear understanding of requirements, assessments, and financial obligations.
• Maintain and update waiting lists, respite admissions, and related statistics.
• Assist with asset assessments to determine financial status and liaise with the Residential Services Business Manager on financial matters.
• Coordinate client meetings, facility viewings, and admissions with Directors of Nursing/Managers.
• Collaborate with Social Workers, Case Managers, and Health Information Services to support timely and accurate admissions.
• Provide guidance to the Residential Finance Team and ensure compliance with legislative requirements.

Skills & Experience

• Proven customer service experience with a strong focus on supporting residents and families.
• Knowledge of residential care processes, legislation, and admission requirements.
• Strong organisational, time management, and problem-solving skills.
• Proficiency in Microsoft Office and computer-based systems.

Culture & Benefits 

At Grampians Health, we recognise our staff are our greatest asset.  We are committed to providing a safe and healthy environment for our staff, patients, residents, visitors, volunteers and contractors at all sites.

• Flexible work arrangements and purchase leave opportunities
• Salary packaging for living expenses such as rent/mortgage plus meals, entertainment & holidays
• Access to Fitness Passport membership
• Staff rewards and recognition programs

To see a full copy of the Position Description please click here

 

Interested?

Click APPLY or if you wish to discuss the role prior to applying, contact Carolyn Saunders on 03 5320 4082 for a confidential discussion. 

If you are currently employed at Grampians Health, please ensure you sign in through the 'Employee Login' via the external Careers Page or access the Careers Page via the Intranet before applying

We're actively seeking candidates for this role and will review applications as they are submitted. Applications will close when the position is filled. 

Diversity and Inclusion 

All appointments are subject to a satisfactory police records check, immunisation clearance and Working with Children check and/or NDIS Worker Screening Check. All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask. Additional PPE requirements are role dependent.

Grampians Health is a child safe organisation, committed to the safety and wellbeing of all children and young people. Grampians Health is committed to providing a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, mature age workers and lesbian, gay, bisexual, transgender, queer (or questioning), intersex and asexual LGBTQIA+.