Claims Executive

Company Description McLardy McShane Partners is an insurance and financial services business that focuses on building long-term relationships with clients and industry partners. The team provides tailored risk and insurance advice to a broad range of commercial and personal customers. The company values integrity, professionalism, and collaborative work practices. Joining McLardy McShane Partners offers the opportunity to work in a supportive environment with clear processes and a focus on client outcomes.
About the RoleWe are seeking a motivated and customer-focused Claims Executive to join our growing insurance team. This role is responsible for managing insurance claims from initial notification through to resolution across a broad range of general insurance products, including commercial & Corporate lines, motor, home, property, liability, and financial lines.Working closely with the National Claims Manager and the respective teams, you will deliver exceptional customer service while ensuring claims are managed efficiently, accurately, and in line with company policies and regulatory requirements.Key Responsibilities
Claims Management· Manage end-to-end insurance claims within delegated authority levels· Assess claim documentation, policy coverage, liability, and damages· Maintain accurate and up-to-date claim records within internal systems· Monitor claim progress to ensure service standards and turnaround times are achieved
Customer ServiceProvide professional, empathetic, and timely support to clients throughout the claims processCommunicate claim updates and outcomes clearly to clients and account managersManage customer expectations and assist with complaint resolution when requiredDeliver positive customer experiences during often challenging situations Stakeholder EngagementLiaise with brokers, assessors, repairers, legal representatives, suppliers, and third partiesCoordinate external service providers to support efficient claim outcomesBuild strong working relationships with internal teams and external stakeholders About YouTo be successful in this role, you will have:2–5 years’ experience in insurance claims managementStrong customer service and communication skillsThe ability to manage difficult conversations with professionalism and empathyExcellent organisational skills and attention to detailStrong problem-solving and decision-making capabilityThe ability to manage multiple priorities in a fast-paced environmentSound knowledge of insurance products and claims processes
DesirableTier 1 Insurance qualification (or willingness to obtain)Experience using claims management systemsUnderstanding of relevant insurance legislation and industry codes of practice
What We OfferSupportive and collaborative team environmentOpportunities for professional development and career growthExposure to a broad range of insurance products and claimsCompetitive salary package (negotiable based on experience)Employee benefits inclusive of flexible work arrangements, paid parental leave and other leave entitlements