Sales Associate / Bike Mechanic

Join the Giant Noosa Team – The Bike Shop Where We Actually Ride!

We don’t just sell bikes; we build relationships, foster a pumping local community, and get people out enjoying the absolute magic that the Noosa region has to offer. Whether it’s supporting a family to begin exploring the Noosa River, fine-tuning an elite race setup for gravel-loving adventurers, or doing a world-class suspension set up for Parkies chuck & Wooroi flow, we aim to optimize the ride for every rider.

We are seeking a professional, highly passionate, customer-focused Retail Sales Associate / Bike Mechanic to join our tight-knit team,

Are you ready to break away from traditional retail grinds, set up your career, and become a vital voice in a growing, adventure-driven cycling community?

About Us:

Giant Noosa is not your average bike shop. We are a small, highly passionate team of avid riders and technical enthusiasts who care deeply about our craftsmanship, our customers, and the riding lifestyle. As an official retailer of Giant Bicycles, we offer a comprehensive lineup of gravel, road, mountain, electric, hybrid, and youth bikes.

We are growing an exceptionally engaged local community by breaking down retail barriers and prioritizing human connection. We back our premium hardware with expert, high-tier mechanical servicing, bespoke service offerings, and a welcoming, inclusive shop culture tailored for all riders—from kids and retirees to elite triathletes.

About The Role:

As our new team member, you will be the face and energy of the store. You aren't just staffing a counter; you are forging instant connections with the local community, exploring individual rider dreams, and facilitating high-precision mechanical solutions, whether working in partnership with the mechanics or utilising your own mechanical skills.

Key Responsibilities :

• Customer Engagement & Community Building: Respond genuinely to walk-ins, digital inquiries, and community notifications with a professional, non-intimidating approach. Contribute proactively to the collective vision for a successful, sustainable, growing Giant Noosa community.

• Sales Mastery: Drive product, accessory, and bike fleet sales using our structured sales process.

• Inventory Management & Store Presentation: Maintain an immaculate, high-energy floor presence, ensuring timely stock receipt, replenishment and safety compliance.

• Mechanical Execution/Support: Support or deliver high-quality workshop bookings, routine component servicing, assemblies, and complex repairs within capability.

• Communication, Representation & Culture: Ensure professional communication and attire in every interaction. Ensure appropriate representation of the Giant Noosa brand at all times. Engage in proactive communication with management and support a positive in store culture.

About You:

• Actually Ride: You are a genuine bicycle enthusiast who lives for two wheels and loves sharing that passion across disciplines.

• Customer Oriented: You thrive on customer interactions and genuinely care about their experience. You are committed to growing the Giant Noosa community and thrive on a high-speed, busy, inclusive retail environment.

• Tech-Savvy: You are comfortable using modern cloud-based point-of-sale systems, booking software, and digital communication applications.

• Team Collaborator: You are highly professional with exceptional communication skills, proactive identifying professional development needs and ready to work in close partnership with our Manager and team.

• Industry Experience: We are open to candidates with strong backgrounds in retail sales, those interested in mechanical training, OR established, fully qualified bicycle mechanics wanting a more meaningful role.

What We Offer:

• Above-Award Pay Rate within an Individual Flexible Agreement: $28.00 to $40.00/hour (dependent on mechanical experience and sales capability) offered within an Individual Flexible Agreement.

• Discounted Product: Staff discounts on bikes, parts and accessories and servicing costs.

• Flexible Structure: Full-Time, Part-Time, or Casual positions will be considered for the right candidate.

• Prime Location: Based in our premium, modern facilities in Noosa, just a stone's throw away from the trails and best riding the Sunshine Coast has to offer.

• Growth & Support: A yearly professional development budget, training and support to elevate your sales and/or mechanical knowledge and career progression.

Contact: Jesse Sutton (Manager) with questions regarding the position on 07 •••• •760.

Apply Now and become part of the Giant Noosa family.

Giant Noosa is an equal opportunity employer, committed to diversity and inclusion in the workplace.