Investigation and Conciliation Officer - Clerk 7 / 8 - Anti-Discrimination NSW

• Location - Parramatta with flexible working arrangements available  
• Employment type –Temporary (12 Months) and Ongoing role - Full time (35 hours) 
• Salary – Clerk Grade 7/8, Base Salary ($116,981 - $129,492), plus employer’s contribution to superannuation and annual leave loading  

Your role

As an Investigation and Conciliation Officer with Anti-Discrimination NSW, you will play a key role in resolving discrimination complaints and promoting fair outcomes. This is a meaningful opportunity to apply your dispute resolution expertise while contributing to a more inclusive and equitable NSW. You will manage complex and sensitive matters, engage with diverse communities, and influence positive change through fair, timely, and effective complaint handling. 

Inclusion and Diversity

Anti-Discrimination NSW is committed to building a diverse and inclusive workforce. We strongly encourage applications from Aboriginal and Torres Strait Islander people and recognise the unique perspectives, lived experiences and cultural knowledge they bring to our workplace and the communities we serve.

We also welcome applications from people with disability, culturally and linguistically diverse backgrounds, LGBTIQ+ communities, carers, and other diversity groups. We are committed to providing an inclusive recruitment process and workplace where everyone feels valued and supported. 

What you’ll do

As part of the Enquiries and Conciliation team, you will analyse, investigate, manage and resolve complaints under the Anti-Discrimination Act 1977 (NSW) using appropriate dispute resolution techniques. 

You will also: 

• Analyse complaints and prepare reports, recommendations, and written reasons for decision-makers
• Deliver accessible, equitable, and culturally responsive services to diverse client groups
• Manage a high-volume caseload within legislative and organisational timeframes
• Provide information to the public and explain legal processes clearly and sensitively
• Contribute to continuous improvement of complaint handling processes and practices
• Work within an administrative law framework
• Participate in outreach and community engagement activities as appropriate
• Exercise delegated decision-making functions in line with policies and procedures
• Work as part of a collaborative and purpose-driven team committed to fairness and inclusion 

What we’re looking for

• Demonstrated ability to investigate and resolve complex, sensitive matters within a legislative framework, using sound judgement and appropriate techniques to achieve fair and practical outcomes.
• Proven experience interpreting and applying legislation, policies, and tribunal or court decisions to inform investigations, recommendations, and decision-making.
• Strong ability to communicate clearly and sensitively with diverse stakeholders, including vulnerable clients, and manage challenging or high-conflict situations effectively.
• Ability to manage a high-volume caseload, analyse complex information, and deliver timely, well-reasoned reports and outcomes aligned with legislative and organisational requirements. 

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you. 

Download the role description. 

What We Offer 

We offer a variety of benefits, including: 

• A challenging and rewarding career

• Flexible, autonomous work environment

• Competitive pay and conditions

• Training and development opportunities to build and maintain capabilities

• Health & Wellbeing and Employee Assistance Programs. 

Want more information?  Visit our website to see more information on Working for us.

We do work that really matters 

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters. 

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment! 

Are you ready to join us? 

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role: 

• Targeted Question 1

Describe how you manage a large caseload, including how you manage complex investigations, competing priorities and manage matters to ensure timely completion. 

• Targeted Question 2

Outline a challenging situation you faced in your work - such as a client questioning your decision or a colleague disagreeing with you and how you responded to and managed it. 

Got a question? 

For more information about the role or what it’s like to work for DCJ, please contact Karyn Bartholomew at karyn.bartholomew@justice.nsw.gov.au using the subject line: Investigation and Conciliation Officer - Clerk 7 / 8 - Anti-Discrimination NSW enquiry via EthicalJobs.

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact Lois Jebin at lois.jebin@dcj.nsw.gov.au.

Visit Recruitment adjustments on the DCJ website to learn more. 

Inclusion and Diversity lies at the heart of how we recruit 

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups. 

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website. 

Other Information 

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. 

For more information visit Applying for DCJ jobs on the DCJ website. 

Thank you for your interest in this role. We look forward to receiving your application. 

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