IT Support Officer

City of Newcastle (CN) is seeking an experienced IT Support Officer to join our IT Service Desk team. This permanent position is responsible for providing first-line support across our ICT environment, including Microsoft 365, enterprise applications, audio-visual technologies, workstation endpoints, and general IT services.

As a member of our team, you won't just work for the city; you’ll co-create it.

Here, your ideas and efforts directly shape the places where you and your community live, work, and play.

We are looking for a customer-focused IT professional who enjoys troubleshooting, working in a fast-paced enterprise environment and delivering outstanding support to end users. You will be the first point of contact for staff, resolving technical issues, managing incidents and service requests through our ticketing system and providing AV support for meetings and events.

You will bring previous experience administering Microsoft 365, working within an enterprise ticketing system and supporting users in an enterprise Service Desk or call centre environment. You will also have a strong understanding of enterprise ERP systems and the ability to communicate technical information clearly to a diverse range of users.

This is an office-based position and requires flexibility to support business operations, including Council meetings on Tuesday evenings and occasional after-hours support between 5:00pm and midnight, with overtime paid for approved additional hours.

If you are an IT support professional who enjoys solving problems, delivering exceptional customer service, and working as part of a collaborative team, this could be your next career move!

Life at City of Newcastle (CN)

You’ll get to experience your work up close alongside the brilliant minds of your colleagues who care for one another and the region.

You’ll chip away at ambitious plans with a talented, passionate crew alongside you, shaping the very fabric of our community. Showing up for neighbours not shareholders.

Every single day offers the chance to think big and act local. Planning and prioritising to achieve the most important outcomes with the community.

You’ll add value in the moments that matter. From librarians to lifeguards, in a range of iconic places, we achieve a better Newcastle together.

Whether we’re planning to host major events, providing essential services or supporting creative artists, it’s what we do when the cameras aren't rolling that matters most.

And we’ll be there for you in important times in your life. We embrace flexible work arrangements to find a balance that allows us to enjoy the city we shape.

Our focus on inclusion and respecting culture, will help you feel a deeper connection with others. You'll connect with internal communities that will help you to feel a sense of belonging and reflect the diversity of the growing region.

You’ll do meaningful work and do it sustainably as you take ideas from plan to play, in your own backyard.

With hundreds of different roles, each person adds their uniqueness to our culture and plays their part as we head towards our 2040 vision.

With natural assets and a focus on the environment, co-create a sustainable region with us.

Why join CN? 

At CN, we value our employees, and their wellbeing takes priority. We encourage employees to make time for what's important and provide the benefits to enable a work life balance that allow us to enjoy the city we shape. To read more, visit here! 

• 35-hour working week with flexible/hybrid work arrangements/model as well as an optional 9-day fortnight

• 4 weeks of annual leave, plus 2 additional paid public holidays

• 17.5% annual leave loading yearly payment

• Paid parental leave for primary carers

• Industry leading employment conditions

• Corporate Fitness program from as little as $18.00 per fortnight

• Access to a range of exclusive CN employee benefits programs including Novated Lease options as well as access to reward and recognition vouchers

• Annual performance development plans and ongoing training and development opportunities

• Leading the CN Way leadership program

• Inclusion, Diversity & Equity (IDE) employee networks and initiatives

• Access to Health & Wellbeing programs including an Onsite Physiotherapist and Psychology, Yoga and Mental Health Ambassador Groups

We champion inclusion so that everyone is valued, and we encourage innovation and creativity. We are committed to creating a safe and inclusive workplace where different styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected.

People with diverse lived experiences (including but not limited to, Aboriginal and Torres Strait Islander Australians, people with diverse gender identities and sexualities, people from different cultural, racial, ethnic, religious and linguistic backgrounds, people with disability, carers, and veterans) are encouraged to apply.

Don’t just work for the city, co-create it. Join and expand your career at the City of Newcastle.

Application Closing Date: Sunday 6 September 2026.

Remuneration: $93,631.40 + 17.5% annual leave loading yearly payment + 12% Superannuation per annum for a 35-hour week

Contact: Mick Regan- Infrastructure & Operations Manager – 4974 2623.

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact recruit@ncc.nsw.gov.au for a confidential discussion.