NDIS Business Development Officer

About Independent Living Disability Services

ILDS is a values-driven NDIS provider delivering complex care, community access, and personalised support services.

Position Overview

This is a dual-focus role responsible for:

• Service Delivery & Operational Oversight

• Business Development & Participant Growth

We’re seeking an organised Admin Coordinator to manage intake, support clinicians, and deliver excellent client service.

Key Responsibilities

• Handle enquiries and intake for NDIS and aged care clients

• Support onboarding, data entry, and admin workflows

• Escalate and manage service-related issues or risks

• Ensure adherence to NDIS Practice Standards and internal policies

• Review documentation, medication logs, incident reports, and support plans

• Lead incident management and implement corrective actions

• Maintain audit readiness and risk mitigation protocols

• Conduct performance reviews and guide professional development

• Set weekly referral and conversion targets

• Build and maintain strategic relationships with Support Coordinators, Plan Managers, LACs, hospitals, and referral networks

• Roster utilisation and attendance

• Participant occupancy and satisfaction

Required:

• 5+ years of admin experience in NDIS services (SIL experience preferred)

• Deep understanding of NDIS Practice Standards and audit frameworks

• Proven team management and mentoring capabilities

• Experience overseeing referral or intake growth initiatives

• Experience using Shiftcare, Xero and Google workspace

Whilst we would love to consider all candidates, due to a high volume of applications for this role we are only able to consider candidates who meet the above three criteria.

Please ensure that you provide a cover letter which details how you meet the above criteria. Applications without a cover letter will not be considered.