Senior Client Services Officer

Job description
Agency Department of Corporate and Digital Development Work unit Accounts Receivable
Job title Senior Client Services Officer Designation Administrative Officer 4
Job type Full time Duration Fixed to 27/08/2027
Salary $79,664 - $90,824 Location Alice Springs
Position number 20564 RTF 355480 Closing 10/09/2026
Contact officer Chunchun Shrestha, Assistant Manager on 08 8951 6473 or chunchun.shrestha@nt.gov.au
About the agency https://dcdd.nt.gov.au
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=355480
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF
YOUR TERTIARY QUALIFICATIONS.

Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates
people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment
process or job, please discuss this with the contact officer. For more information about applying for this position and the
merit process, go to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures
plans, go to the OCPE website.

Primary objective
Lead and coordinate a small service delivery team with the specific aim of providing efficient, accurate and effective
customer-focused accounts receivable services to client agencies in relation to issuing of invoices, processing receipts and
managing government customer accounts.

Key duties and responsibilities
1. Lead and coordinate a small accounts receivable team ensuring that customer requests are managed professionally and

that invoices, receipts and account records are processed accurately and in a timely manner.
2. Manage a portfolio of government agencies and customer accounts, ensuring enquiries, outstanding balances and

services requests are managed effectively and within agreed timeframes.
3. Investigating and resolving complex customer enquiries, account issues and service matters.
4. Facilitate the ongoing development of the team's knowledge and technical expertise.
5. Contribute to continuous improvement initiatives in customer service, team performance and work practices.

Selection criteria
Essential
1. Proven ability to manage competing priorities, meet deadlines and contribute to continuous improvement in a customer

service focused delivery environment.
2. Ability to coordinate and guide a customer service team to deliver accurate, timely and client-focused services.
3. Demonstrated analytical and problem-solving skills, including the ability to investigate and resolve complex customer,

account and service issues while applying relevant legislation, policy, procedures and standards.
4. Proven ability to deliver clear, accurate and audience-appropriate verbal and written communication, provide sound

advice and prepare practical procedures or guidance materials for staff and stakeholders.
5. Proven ability to use Microsoft Excel or similar systems to analyse data and support evidence-based recommendations

and decisions.
6. Demonstrated knowledge of legislative, governance and accountability requirements relevant to accounts receivable

service delivery and the ability to apply them consistently.
7. Demonstrated work ethic and attitude which emulates Department of Corporate and Digital Development (DCDD)

values of commitment to service, innovation, ethical practice, accountability, impartiality, diversity and respect.

Further information
The successful applicant is required to undergo a criminal history check. A criminal history will not exclude an applicant from
this position unless it is a relevant criminal history. Applicants should familiarise themselves with the NTPS Capability
Framework (CF) which applies to all NTPS employees. CF 4 outlines the capabilities that are required for this vacancy. The
CF is available here.