Client Services Officer

Job description
Agency Department of Corporate and Digital Work unit Accounts Receivable

Development
Job title Client Services Officer Designation Administrative Officer 3
Job type Full time Duration Ongoing
Salary $70,839 - $76,115 Location Alice Springs
Position number 20209 RTF 354432 Closing 27/08/2026
Contact officer Chunchun Shrestha, Assistant Manager Accounts Receivable on 08 8951 6473 or

chunchun.shrestha@nt.gov.au
About the agency https://dcdd.nt.gov.au
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=354432
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR
TERTIARY QUALIFICATIONS.
Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates
people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment
process or job, please discuss this with the contact officer. For more information about applying for this position and the
merit process, go to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures
plans, go to the OCPE website.

Primary objective
As part of the Accounts Receivable work unit, provide high quality, efficient, accurate and customer-focused administrative
support to deliver accounts receivable services for client agencies. This includes issuing invoices, processing receipts,
maintaining records and proactively making phone calls to debtors as part of a call centre environment to support timely
debt management and recovery.

Key duties and responsibilities
1. Provide customer-focused administrative support in a high-volume, phone-based accounts receivable service

environment.
2. Respond to client agency, debtor and stakeholder enquiries, providing clear information and escalating complex matters.
3. Support debtor account management through customer contact, accurate case records and timely follow-up actions.
4. Check, gather and update information to help resolve invoice, receipt, refund, overpayment and debt recovery matters.
5. Prepare and issue invoices, credit and debit memos, process receipts and maintain accurate accounts receivable records.

Selection criteria
Essential
1. Proven ability to provide high-quality, customer-focused administrative support in a phone-based service environment,

including delivering clear, respectful and accurate communication to a range of customers.
2. Demonstrated ability to manage phone and email queries including listening, asking relevant questions, explaining

information clearly, recording outcomes and escalating issues as needed.
3. Demonstrated high attention to detail and accuracy with administrative processes including data entry and quality

assurance, document checking and record keeping.
4. Proven ability to organise work, manage competing priorities, meet deadlines, follow processes, use initiative and work

effectively as a part of a team.
5. Demonstrated sound judgement and problem-solving skills including the ability to identify and resolve issues, and apply

relevant procedures.
6. Experience using contemporary office and information systems to manage administrative tasks including calls, emails,

spreadsheets, databases and records.
7. Demonstrated work ethic and attitude which emulates DCDD values of commitment to service, ethical practice, respect,

accountability, impartiality, innovation and diversity.

Desirable
1. Knowledge of accounts receivable, debt recovery, the Financial Management Act 1995, Treasurer’s Directions or related

public sector financial administration requirements.

Further information
The successful applicant may be required to undergo a criminal history check. A criminal history will not exclude an applicant
from this position unless it is a relevant criminal history. Applicants should familiarise themselves with the NTPS Capability
Framework (CF) which applies to all NTPS employees. CF 3 outlines the capabilities that are required for this vacancy. The
CF is available here.