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Business NSW
About the role
Full-Time | IT Support & Service Delivery
Do you enjoy solving technical problems and delivering great customer service?
Business NSW is looking for a proactive Service Delivery Officer to join our ICT team. This role is ideal for someone with a Certificate IV or Diploma in Information Technology and experience providing IT support through a Service Desk, Desktop Support or Helpdesk environment.
You'll support staff across the organisation by resolving incidents, managing IT equipment and helping maintain reliable technology services.
Providing Level 1 and Level 2 end-user support
Troubleshooting hardware, software and mobile device issues
Managing tickets, incidents and service requests through ServiceNow
Deploying and configuring laptops, monitors, printers and mobile phones
Maintaining ICT asset records and supporting hardware procurement
Delivering onsite support at our Parramatta office
Supporting service improvement initiatives and operational processes
Working with internal ICT specialists and external technology vendors
Certificate IV or Diploma in Information Technology or a related field
Previous experience in a Service Desk, Helpdesk, Desktop Support or IT Support role
Strong troubleshooting and problem-solving capabilities
Excellent customer service and communication skills
Experience using ticketing systems (ServiceNow advantageous)
Understanding of Microsoft 365, Windows devices and end-user technologies
Knowledge of ITIL service management principles highly regarded
Diverse and varied technology environment
Collaborative and customer-focused ICT team
Opportunities to develop technical and service delivery skills
Stable organisation with strong community and business impact
Supportive leadership and ongoing development opportunities
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