Women's House Case Manager

Your future workplace

Sacred Heart Mission is a community of dedicated people working together to end homelessness and disadvantage. Our strength lies in our shared purpose and values. We welcome individuality and support each other to bring our best and whole selves to the work we do each day.

Join us in making a meaningful difference in a fun and friendly organisation with a big heart.

Your new role

Women’s House is an initial point of contact for women and gender diverse people experiencing or at risk of homelessness. We strive towards offering a safe and supportive space that offers brief intervention housing support and case management as well as showers, laundry, hot meals and social inclusion. We interpret individual's experiences within a systematic framework that acknowledges external factors that perpetuate disadvantage; we commit to advocacy and action towards a more equitable and just society for the women and gender diverse folks we support.

Click here to download a copy of the position description.

Your day-to-day  

• Utilising persistent and assertive engagement techniques to establish and maintain a professional relationship with service participants
• Hold a caseload of 12 participants for up to 6 months at a time
• Coordinate case conferences, planning and exit planning in conjunction with referring agencies
• Develop and foster positive relationships with local services and agencies
• Monitor, progress, and achieve program targets and outcomes
• Supporting the engagement hub through regular rostered and adhoc shifts in the Women’s House

We're looking for someone: 

• With experience using assessment and case planning and case management skills, who will be flexible and open to new and creative ways of achieving outcomes
• With experience working in homelessness, mental health and/or community settings 
• Committed to working in a framework that is feminist, intersectional, and trauma informed
• With an appropriate degree relevant to the delivery of community services e.g. Social Work, Psychology, Occupational Therapy or equivalent.

You can look forward to

• Pay classification Social and Community Services Employee Level 4 ($48.11-$51.77 per hour). 
• Being part of a fun, cohesive, supportive team that values team culture and positive working environment.
• Salary packaging expenses like your rent, holiday accommodation and dining out: up to $15,990 pre-tax. 
• Access to in-house training and career development opportunities. 
• A supportive work environment: regular line manager direct supervision, clinical group reflective practice, Psychological First Aid, EAP.
• Access to the Portable Long Service Benefits Scheme. 

Come and work with us

To join our team, simply scroll down to apply! 

Closing date for applications: 11.59pm, Sunday 4th October 2026. 

For more information about the role, contact  Jessica Carroll, Women’s House Coordinator, jcarroll@sacredheartmission.org 

Shortlisting for this position will commence immediately, and the position may close earlier than stated if we have found suitable candidates.

Trans, non-binary and gender diverse people, those from an Aboriginal and/or Torres Strait Islander community, and/or from a racially marginalised community, are strongly encouraged to apply.

Sacred Heart Mission's Women's Services programs provide specialist services to vulnerable women experiencing homelessness and disadvantage - covered under Section 88 of the Equal Opportunity Act 2010 (VIC). As a welfare service, Sacred Heart Mission is entitled to a general exception under Section 28 of the Equal Opportunity Act 2010 to employ people identifying as female for Women's Services Programs.